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“I was selling a vehicle and called to confirm a check. The loan officer Tracy assisted me without giving any personal information to assure me i am not getting scammed. I am all the way in metro Detroit and I wouldn’t mind the 4 hour drive to receive this quality of service! Thank you Tracy.”
“They are so beautiful and nice and understand it and they help you out a whole lot and I appreciate everything from the credit union they are beautiful people they lovely people they're so polite and I'm old school with the cell phone and they help me help a whole lot and I appreciate everything that Alpena are kind of credit union is the best of the best and very professional I give them 100%, I love them I love them so much thank you so much have a beautiful day God bless you”
“Had an awesome experience at Chisholm recently working with their Mortgage Officer Kirsten. She was prompt and had answers to all of my questions. It was clear she loves what she does and is great at it. 10/10 would recommend coming to WSCU with any financial needs!”
9AM - 1PM
122 N 2nd Ave, Alpena
Banks
“I'd like to thank you again for helping me with PNC's ATM machine. She came right outside with me and walked me through process of withdrawing cash to then come back in lobby to make my Mortgage payment. The online machine that we usually use was not working with no internet access. SO I could not have managed without ANGELA's help. She is a true professional at Alpena PNC Bank!”
“I've been with that bank since 2012 the staff are very kind professional and respectful. I would never switch Banks, everybody is just too nice there I never had any problems.”
“We switched to Northland after doing business else where in Alpena for over 25+ years. They treat us more like family than members of a institution. We receive excellent care and great customer service on an almost daily basis. Jennifer is top shelf and we appreciate everything she has done for us!!”
“Called downtown Alpena, MI branch today to ask about concerns with lack of my debit card text alerts, and can not enough good things about my experience dealing with people on the phone at that bank. First, I want to say ‘thank you’ for a pleasant-sounding human answering the phone instead of an automated answering service. Second, I got connected to another pleasant person. She did not have all my answers immediately, but after some discussion, took my name & number so she could talk to someone who could provide the answers. She called me back in a very timely manner (less than 30 minutes or so), and provided the help I needed. Very impressive customer service??. (She told me her name but I apologize I cannot remember it....). There is not enough of this kind of excellent customer service around, and I wanted send this (not-so-short) text to again say ‘ THANKS’!”
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“When I went to open my account at Alpena Alcona Credit Union in Atlanta Chelsea was awesome and very helpful. She answered all my questions and showed me how to use the online banking app. I would recommend going to see them to open an account because it's a great place to keep your money.”