The AT&T Store in Ann Arbor offers phones, tablets, smartwatches, and connected devices. It provides wireless data plans for every need, including prepaid plans with no contract and popular unlimited data plans. These plans include nationwide 5G service at no extra cost. Customers report the store is very clean. Staff members are described as friendly, patient, helpful, knowledgeable, and organized. They provide good customer service, answering all questions and explaining everything clearly. Employees are noted for being willing to spend a long time resolving challenging issues, ensuring customers are happy before they leave. The upgrade process is described as smooth, easy, fast, and efficient, with options like next-day shipping available.
Kaitlyn and Akeelah were very helpful and knowledgeable in the store. Best experience I have ever had! Will be back
June 2026
Nice informed once again overwhelming patience, thorough followup and apt referrals. Maybe a 7.5 for both persons out of a possible 5?
November 2024
Loved the customer service Jay and everyone was so nice and helpful! Thank you so much for getting me taken care of in a quick pace! I love my new phone and definitely chose the right location!. I will be back if I need anymore help.
