BMW of Ann Arbor is highly praised for its excellent customer service and professional staff. Customers have shared positive experiences with team members like Dustin, Shawn, Blerim Nici, and Mo, highlighting their friendliness, knowledge, and willingness to go above and beyond to meet customer needs. Dustin, the service manager, was commended for fixing a small issue on the same day with professionalism and courtesy, demonstrating the dealership’s commitment to customer satisfaction. Shawn was noted for his understanding, patience, and straightforward approach, making the buying and service process smooth and hassle-free. Blerim Nici provided a friendly and professional experience during the car purchase, taking the time to explain features and answer questions, leading to what customers described as the best car-buying experience ever. Mo was also recognized for being encouraging and non-pushy, helping customers find great deals on used BMWs. BMW of Ann Arbor is part of The Suburban Collection, offering Michigan's largest inventory of new and used vehicles with over 7,500 options. The dealership provides additional benefits such as instant cash for vehicles, a 7-day exchange policy, and a 3-month, 3,000-mile powertrain assurance, making it a trusted place for buying luxury vehicles. Overall, the dealership is known for its outstanding service, wide selection, and customer-focused approach.
Darin Locks is our go to salesperson at BMW. He is patient, understanding and has great product knowledge. Would highly recommend him is you’re looking for a new vehicle.
August 2026
Mo was wonderful. Very accommodating and knowledgeable. This is my second purchase with him. I hope for many more to come.
August 2026
I worked with Dean he was informal, professional, and he made sure all my questions and concerns were addressed. Very nice dealership and overall experience excellent!
