Tech Shop is a helpful and reliable business that provides excellent customer service and technical support. Customers appreciate the staff's patience, kindness, and knowledge. The team takes time to understand customers' needs, whether they are buying new devices, fixing older computers, or resolving account issues. The staff members, including technicians and sales associates, are known for their helpfulness, good humor, and willingness to spend time solving problems. They assist with a variety of needs, such as diagnosing and fixing computer issues, cloning old data, and troubleshooting Apple IDs. The delivery team is friendly and efficient, ensuring quick turnaround and timely delivery of hardware, especially for urgent or last-minute needs. Customers have also expressed confidence in the support they receive from staff at the Michigan Union location and Central 1 Neighborhood IT. Overall, Tech Shop is seen as a trusted source for technology needs, offering great support and a positive experience during both purchases and technical assistance.
Technicians at the UM Tech Shop were exceedingly patient and extremely helpful to me when I was locked into a double/triple loop in a U-M Ofta Security with my missing email (for verification purposes) situation. Thanks to everyone involved.
May 2026
Really expensive, but the staff was super helpful and friendly!
April 2026
Owen has a great deal of knowledge and expertise, which the others did not have, and he was able to help me.
