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“Very polite; usually no lines. I just don’t like it when the tellers ask me what I’m doing this weekend. Or when I ask for a roll of quarters, they say, “Laundry day?”. They are told to be personable, but this is over the line I feel.”
“Alex was so helpful, friendly and personable! I forgot my wallet and she was able to go through the id process with me so I could still make my cash withdrawal. So happy you’ve got such great staff at my home branch!”
“The staff is very friendly and I've almost never had to face long queues. They also took the effort to check with me regularly for the status of an international wire transfer I had made, which was getting delayed.”
“I’ve been within credit union for about 3-4 years. Me and my husband met Luis Cintron in process of consolidating and plans to better our credit. Sense day one Luis has been there for us. Showing what outstanding customer service is really about. He’s always been so loyal and honest and always puts in 120 percent!!! We’re so greatful for UMCU and most importantly LUIS CINTRON!!! Thanks for all you do LUIS!!!!!”
“Danielle is awesome! She always makes my experience great. Although the banker who helped me today was given customer service incorrect information and I had to explain to her what the issue was from Danielle’s standpoint.This same banker said have a great day after the issue wasn’t resolved totally I told her I’ll try she then says try hard like who says that when someone seems frustrated about the issue already. The problem wasn’t resolved until Danielle took the issue into her own hands by going above and beyond for me. Also the issue was no fault of my own today the ATM was out of currency.”
“Meghan helped me setup and move my business accounts to DFCU. She was very patient and helpful in getting everything moved over. She has helped me in the past with personal accounts and auto loans. She is great to work with and would highly recommend!”
2:30 - 5:30PM 9AM - 2PM
1121 S University Ave, Ann Arbor
Credit Unions
“Had to open a new bank account due to my old bank being terrible. Ben went above and beyond. He set me up a bank account within minutes and was very informative of everything. So glad I met him.”
“I have belonged here for over 30 years. They have helped me with many financial issues. Every staff member takes time to make sure your banking needs are met.I can’t recommend them enough. I use the Jackson Rd branch which is near me!”
9AM - 5:30PM
2621 Carpenter Rd, Ann Arbor
Credit Unions
“I want to recognize Sarah K. at the UMCU Carpenter Road branch for her exceptional service and genuinely compassionate care. Sarah is truly a phenomenal person. Her patience, her thoughtful words, and her sincere effort go far beyond what anyone could reasonably expect. She is the definition of outstanding customer service.
When I walked into the branch, I fully intended to close my account for a host of reasons. But Sarah took the time to listen to really listen. She valued my concerns, made me feel heard, and showed a level of empathy and professionalism that made a true difference. Because of her, I decided to stay with the credit union.
People like Sarah are rare. She is warm, attentive, knowledgeable, and truly invested in the people she serves. Her kindness and dedication deserve to be recognized at the highest level. UMCU is incredibly fortunate to have her representing the credit union with such grace, compassion, and excellence.
Please extend to her the recognition she genuinely deserves. She is, without a doubt, one of the brightest examples of what customer care should look like.”
“Carla was incredible. Detail oriented and answered all of my questions for a personal loan and went above and beyond helping me resolve other things with my account.”
“Just want to mention the warm and friendly customer service we received at this branch through Alex Smith. Thank you for making our banking experience a pleasant and smooth one.”
“I visited DFCU to make a simple checking deposit. The clerk was efficient and very pleasant, and she asked if she could help me with any other services. As usual, my experience at DFCU was pleasant.”
“I was having some troubles with my account it took about 30 to 35 minutes but luckily Daniel k was very polite and very determined to help my situation out really appreciate him and the hard work you put in thanks!!”
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“LCMU Ann Arbor has done an excellent job for my wife and I with our account. They are extremely helpful and go out of their way to make sure your money is safe and secure. Dasha the manager and teller Niska haver been exceptional in helping us. I would strongly suggest this branch.”