The CVS location in the Ann Arbor area, particularly on Plymouth Road, is generally seen as a helpful and well-maintained store. Customers appreciate its cleanliness, organization, and friendly staff. Employees like James and others are praised for their kindness, helpfulness, and willingness to go the extra mile to assist customers, including resolving issues and offering discounts when possible. Many mention that staff members are attentive and genuinely care about providing good service, making the shopping experience more positive. However, there have been some problems, especially with online orders. One customer experienced a broken printer and no follow-up, leading to a frustrating process to get photo cards printed. Despite receiving the cards later, the quality was not as good as expected, and the envelopes were low quality. Attempts to get refunds or resolve the issue were difficult, requiring long phone calls and additional expenses, which left the customer dissatisfied. Overall, the store is highly regarded for having everything in stock and excellent customer service, especially from staff who are friendly, helpful, and attentive. While occasional issues like delays or product quality concerns have been noted, many customers feel this CVS provides a caring and helpful shopping environment, making it one of the better CVS locations in the area.
The staff were very friendly and attentive to my needs. Highly recommend! Diverse team as well, very professional and kind.
April 2025
When using multiple coupons the CVS their register deducts coupons in the least favorable order for the customer. I would like the most valuable coupon redeemed first rather than last.
October 2024
The Ann Arbor, Plymouth Road location is always a great to visit. Very clean, organized and the staff is friendly and helpful
