The CVS location in the Ann Arbor area, particularly on Plymouth Road, is generally seen as a helpful and well-maintained store. Customers appreciate its cleanliness, organization, and friendly staff. Employees like James and others are praised for their kindness, helpfulness, and willingness to go the extra mile to assist customers, including resolving issues and offering discounts when possible. Many mention that staff members are attentive and genuinely care about providing good service, making the shopping experience more positive. However, there have been some problems, especially with online orders. One customer experienced a broken printer and no follow-up, leading to a frustrating process to get photo cards printed. Despite receiving the cards later, the quality was not as good as expected, and the envelopes were low quality. Attempts to get refunds or resolve the issue were difficult, requiring long phone calls and additional expenses, which left the customer dissatisfied. Overall, the store is highly regarded for having everything in stock and excellent customer service, especially from staff who are friendly, helpful, and attentive. While occasional issues like delays or product quality concerns have been noted, many customers feel this CVS provides a caring and helpful shopping environment, making it one of the better CVS locations in the area.
The Ann Arbor, Plymouth Road location is always a great to visit. Very clean, organized and the staff is friendly and helpful
July 2024
The customer care and attention to detail was extraordinary. I was very happy that they listened to me and immediately took the time to help me resolve my problem. Thank you again for everything you did for me. Employees really care about their customers at CVS. Connie Perez
June 2024
CVS’s rewards program with digital coupons keeps me coming back.
