Subaru of Ann Arbor offers a customer-focused experience with a commitment to quality service and a wide range of Subaru vehicles. The dealership is known for its friendly and professional staff, including individuals in the service department who provide fast and efficient assistance. Customers appreciate the helpfulness of team members and their willingness to go the extra mile, such as providing loaner cars and complimentary oil changes. Many reviews highlight the knowledgeable staff who take the time to explain services and recommendations clearly. While most experiences are positive, there have been a few instances of service-related issues, including repairs that required follow-up visits. Some customers reported challenges with communication after service appointments but noted that the staff is generally responsive and willing to address concerns. Overall, Subaru of Ann Arbor is recognized for creating a welcoming atmosphere and striving to ensure customer satisfaction, with many leaving happy with their vehicle purchases and service experiences.
Very organized . Had service done . Met all expectations and more
November 2025
We bought a Subaru Forester a year ago, and after my husband’s rollover accident last month (that he walked away from!), we just bought another one. Needless to say, we are Subaru fans for life now.
Tyler Doemland was wonderful for us both times and we would highly recommend!
November 2025
Fast and knowledgeable. They took time to explain everything that was being done and why. This was my first oil change so it was complimentary and they were still gracious. They also recommended a cabin air filter- by texting me a picture of it…so convenient…
