Lids offers a great selection of hats, including fitted caps and old school styles for teams like the Lions, U of M, and the Pistons. Customers report friendly and helpful customer service, with employees providing solid suggestions and answering questions. The store is noted for its custom stitch work and embroidery, with specific praise for the quality of the motor City logo stitching and personalized designs. While most experiences are positive, with highly satisfied customers recommending the service, there is a mention that service can feel rushed at times. Overall, Lids is a destination for those looking for a variety of hats and custom embroidery work, often resulting in happy customers who love their final products.
Tucked back deep into the mall, it can be a little tough to find as the mall maps are not very helpful. It's a little smaller than some stores I've been too, but they had what I needed and the employee was nice and helpful.
March 2024
Bought a Lions fitted there for the playoffs and man the owner did a nice job with the stitching of the motor City logo and the players on the the back
January 2023
One employee was trying to help us design custom embroidery on a hat. The other employee was trying to rush him along and didn't care. Just wanted sales in any way.
