REI is a one-stop shop for outdoor enthusiasts, offering a wide variety of high-quality gear and apparel from top brands. The knowledgeable and friendly staff are dedicated to providing exceptional customer service, sharing their expertise to help customers find the right products for their adventures. Customers praise the helpful staff, such as Jeramie and Brad, who go above and beyond to answer questions and offer advice without judgment, even for novice outdoor enthusiasts. The store's selection is impressive, with brands like Hoka, Brooks, and Salomon, and the staff are skilled at assisting with product selection and maintenance, as demonstrated by David in the bike shop. REI also hosts educational events and supports sustainability, encouraging customers to choose long-lasting, eco-friendly gear. The company stands behind its products with a 100% satisfaction guarantee, and offers a membership program that provides additional benefits. Overall, REI is a trusted destination for outdoor gear, with a commitment to customer service, education, and environmental responsibility that keeps customers coming back for their next adventure.
Connor and Sam were extremely friendly and helpful to me with my bike. It’s my first time owning and fixing up a bike. Sam was accommodating, knowledgeable, and happy to explain everything I needed to know. I am satisfied with my service!!
May 2026
It was great,the store and all beautiful store mostly nice folks I love the percentage I get off when something is done for my bike..even though the prices are a steep in the bike shop. Their customer service skills are impeccable.
May 2026
Get their membership it is so worth it. You can return things up to a year later. Great service people always are friendly and want to help.
