Watches in Ann Arbor, MI

“First off I would like to comment on the sense of security this fine store has you feel a pure 10/10. never have I been more pleased with how they handle any transactions, its as if each person walking in was special as I could tell some customers in the store had been with this store for a great many years and each jeweler new them. The man helping me didn't up sell me and try me to get me to buy the best thing they had. it was my first time their and would I not have changed my mind I would have bought another name brand watch in their store, but their own in house watches were so brilliant I had to make my first watch a schlanderer & son's watch. Greatly recommended to anyone starter or legend.”

“I stopped into Shinola to have a couple of my watches serviced, and the experience was exceptional from start to finish.

Jack P. provided the kind of customer service that has become increasingly rare. He was knowledgeable, professional, and genuinely invested in making sure I had a great experience. He took the time to answer questions, explain the service process, and made me feel valued as a customer.

For a brand like Shinola, which represents craftsmanship, quality, and attention to detail, Jack is the perfect ambassador.

Luxury and prestige aren't just about the products you sell; they're about how customers feel when they interact with your brand. Jack absolutely delivered on that. A fantastic experience and a great reminder of why customer service still matters.”