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November 2023 by Annita Nakjamnong
Michael Chambers truly deserves 10 stars if I could give them! He provided exceptional service. He was super patience and went above and beyond to help me find the best deal. Michael was also super friendly which made the entire experience such a pleasure. Thank you, Michael, for your outstanding assistance!
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November 2023 by Rachel Nevada
Mike was our representative. The purpose of our visit was that my father who lives in Clarkston, needed help with his new gmail that was not appearing in his inbox.Mike was genuinely passionate and proud to represent your company.We enjoyed our time with him and he also gained my respect to the point where I actually took it upon myself with no mention of it from Mike to switch from Verizon to ATT as my mobile phone carrier.Professionalism, work ethic, and outstanding customer service. These attributes in addition to his illuminating personality made our visit an enjoyable experience.Rachel KraemerRachel Nevada Networks
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November 2023 by Jenna Jackson
Haley was great! She helped me girl-math my way into a new a new phone and set me up with all necessary accessories. Easy to work with, very informative and efficient.
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November 2023 by Shannon Burke (Beauty1st)
My husband had to contact the corporate office and talk to the fraud dept because this location allowed a fraudlent purchase to go through on our account. The fraud dept is investigating the matter. We have attempted to call this location and no one picks up the phone. Even the rep we spoke to called this location and still no one picks up. Someone claiming to be my husband made 2 purchases from this location. We are from IL. We were not in Michigan at the time of the purchases. They allowed this to happen. A cashier by the name of Michael C. rang up the sale. We better hear from the manager of this location soon.
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September 2023 by Susan E. Ruma
Courtney and Brett rock! Some of the best sales/customer service I've had. Courtney made my experience feel very personalized. She answered all my questions and addressed any concerns that I had. Highly recommend this location.
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September 2023 by Carolyn Stancil
Service is unbeatable. Needed to transfer data, improve memory & choose right phone & retain number. Very satisfied with Mike Chambers service at ATT! Service is everything. Thanks Mike!
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September 2023 by Kelly Kilgore
Our rep was new but he was very kind and helpful. The manager, Brett was so helpful and kept our best interest in mind. All of the staff there was super friendly
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August 2023 by diane hand
Had THE BEST CUSTOMER SERVICE with Haley. She was professional, knowledgeable and very calm as she fixed some problems with my account. I can’t say enough good things about her service. You’re amazing Haley ?
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August 2023 by tina rayner
I went to the store with a problem on a Friday, and was told that I needed to come back Saturday. I went back in the store on Saturday and was told that my payment would not post until Monday. All three time the manager and sale person was the Best with assisting me. They made me feel heard and important to them and ATT. I would/will recommend ATT to any and everybody. One of my best experience with a Sales team @Woodward and 13 in Royal Oak,MIKUDO’s to Chantal Jones and Caprice
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July 2023 by Patty Greenlees
Michael Chambers amazingly walked me through my new SE IPhone. He was knowledgable, patient, and very informative. He answered every question and gave me his attention while also setting up my phone, transferring everything, and securing my protective covering. ❤️❤️❤️❤️❤️ Visit the Auburn Hills store on Baldwin Road.
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July 2023 by Andrew Commins
I visited to address a problem the call center could not address. The store manager, Dom, greeted me immediately and explained there would be a wait and why. He then later came up and addressed my problem himself to help out the other agents. He solved my problem quickly and then addressed 2 other problems I had not considered and saved me some money along the way. Customer service at its best.
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July 2023 by Kirsten Sterling
Mike W was absolutely amazing. He made the process of upgrading me to a new phone so quick, easy and painless as I had my 2 small children with me. He made the time fly by with great conversations and explaining everything perfectly. Definitely will come to this store everything we need something!
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June 2023 by Val Fiott
It's actually a better customer service experience when the salespeople address the customer's concerns as opposed to their own personal curiosities. It's actually a better customer experience when the customer is treated like he's valued and respected. I walked in with the new BlackBerry phone, and got bombarded with rude questions about why I use Blackberry. What a poor series of decisions. Goodbye!
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May 2023 by Caitlyn Copenhagen
Mike was absolutely amazing! Was able to help out an issue with my Imessage not working. Worked with us for 2 hours to get it fixed! Will definitely come back to this store if I ever have any other issues!
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May 2023 by lily woityra
Mike W was a great person to work with! Thank you for helping me get my new phone set up! Super easy! Highly recommend Mike W!
