Best Buy, a renowned electronics retailer, has received mixed reviews from its customers. According to the provided feedback, the retail side of the Best Buy store in Auburn Hills, Michigan, is praised for its excellent customer service. The staff is described as friendly and knowledgeable, helping customers find the right products within their budget. However, the experience at the Geek Squad, the technical support division of Best Buy, has been less than satisfactory. A customer reported a frustrating encounter with a rude and dismissive technician who made them feel like they were an inconvenience. The technician seemed disinterested, rolled their eyes, and repeatedly questioned the customer's request, rather than providing helpful assistance. Despite this negative experience, another customer expressed satisfaction with the service they received, stating that the person they spoke with was helpful, and they left feeling confident in their purchase decision. Overall, the reviews paint a picture of a business that excels in its retail operations, with knowledgeable and attentive staff, but struggles to maintain the same level of customer service in its technical support division. The company's response, or lack thereof, to the negative feedback has also been noted as a concern.
I bought a new Samsung cell phone and they transferred all my data and programs from my older phone and set it up on site and it was a good price and a good job with a pleasant staff
April 2026
They got really good stuff u just got air pods and they we’re fully charged and their works are very nice
April 2026
My associate Ally S. was amazing. I really appreciate the time spent helping me make my selection.
