JD Sports at Great Lakes Crossing is a store with a very wide selection of shoes and athletic gear. It carries various brands, including Nike, Jordan, adidas, Under Armour, Puma, and Champion. The store offers the latest running shoes, basketball sneakers, and casual shoes for men, women, and kids. It is generally seen as a great store with a good and diverse selection. Customer service experiences vary. Some staff provide top-notch service, offering helpful assistance like bringing out sizes and helping customers find the right fit. However, other reviews note that the staff could do more customer service training. Some employees were described as not fully attentive, distracted, or occasionally having a snippy attitude. There is also a belief that there are not enough employees to cover the large amount of space and merchandise. The store itself appears to be maintained and organized. It is positioned as one of the best shoe stores in the area for finding fresh kicks and new gear.
My wife and I bought a pair of Nike shoes from this location a week ago. I had not tried them on since the store. After walking in them around the house, I realized mine do not fit right, would I be able to exchange them for a half size smaller?
January 2025
Nice selection of shoes, large variety, however, NO ONE available to help. I was spending $200 on 2 pairs of shoes and could not get anyone to help me with retrieving sizes I needed. Stuck around asking for help for 39 mins before I decided it wasn’t worth the waiting and went elsewhere to purchase.
September 2024
Davon personality was amazing he was so helpful and very quick You go davon !!!!!!
