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April 2024 by Dalton Beane
I recently visited the this location, and I must say, I'm thoroughly impressed. From the moment I walked in, I was greeted with a warm welcome and a genuine interest in helping me find the right style and fit. I was oringially interested in a new pair of style 604's which I've owned a pair for nearly a decade before. But I was also interested in the style 3504's for the additional safety features. They took the time to understand my needs, asking about my work environment, activities, and preferences. Armed with this information, they expertly guided me through their extensive selection, pointing out features and benefits tailored to my needs. I ended up going with a style 2414 and I'm incredibly pleased with my decision. The slightly higher cut provides me with greater ankle support and protection.Steve meticulously assessed my feet, considering factors like arch support, width and toe room. His attention to detail was remarkable, and it resulted in a pair of boots that felt like they were custom-made for me.His assistance didn't stop there. He also provided valuable insights into boot care and maintenance, ensuring that my investment would last for years to come. It's evident that they take pride in their products and want their customers to get the most out of them.Overall, my experience at this store was exceptional. The staff's expertise, personalized service, and genuine dedication to finding the perfect fit left me thoroughly impressed. If you're in the market for quality boots and outstanding customer service, look no further. This store has earned my highest recommendation.
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April 2024 by Sean Theunick
The shoes ? that I bought are incredibly comfortable I am glad I was able to order them
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March 2024 by Dante H
Troy was great on top of everything and even helped find the boot I liked at another store, so I didn't have to wait to have it ordered.
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March 2024 by Dan DeLongchamp
I ordered some shoes from this store on Wednesday, Feb. 28. They needed to order in my size and said it would take about a week, so yesterday (Wed, Mar. 6) I called them and the manager, Steve, answered and said it was still in process, meaning it hadn't left the distribution center. He told me he would look into it and then called me back twice; once saying he was driving to the Saginaw branch (a 150 mile round trip!!!) to pick up my shoes; the second to let me know he had retrieved them.I wanted to thank the team at the Baldwin Rd. shop, especially Steve, for their incredible service.
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February 2024 by Ross Gumenick
Always great and love the shoes. Fit to perfection and comfyness
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February 2024 by Robert Hagerman
Just bought a pair of the traction tread boots. These are my third pair of red wing boots. Steve was super helpful, scanning my feet for the fit profile, suggesting a different insole with my boots. I was very pleased with the service and the boots purchased.
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January 2024 by Liver N. Onions
Great place to get boots! knowledgeable staff.
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December 2023 by marco DiCosmo
I came in to find comfortable work shoes that are slip resistant because of my job , the salesperson knew exactly what I needed and recommended the best shoe for my foot after taking measurements, he was very knowledgeable . Overall great experience
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December 2023 by Sam Lee
Great customer service from Steve and Bill. Got a great new pair of Wingshooters.80" yellow heritage taslan laces in the picture.
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November 2023 by Juan Martinez
I walked right in and got asked if I needed help and I did they had my size my boot that I was looking for and the whole thing was a smooth experience with an entertaining conversation
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November 2023 by James “Jimmyf1312” F
Walked in looking for the apex boot. The one employee in the store was kind and helpful and responsive to my needs. Made the transaction fast
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November 2023 by jake rawlings
Great experience, Troy was helpful and he cared and helped me find the right boot for the job
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October 2023 by David Walt
I have been buying Red Wing boots for over 30 years. I recently purchased a pair from your Red Wing Store in Auburn Hills. I had the discount coupon in my email and showed the clerk the scan code. He chose not to scan the code but to ask another clerk how much discount I should have. The coupon said "Up to $30 off". The other clerk told him it was $10 off for a $249.99 boots. After I got home, I clicked on the offer details because I thought it was more, and it was $15 for $150-$249.99 and $20 for $250. I feel cheated by your clerks that they didn't scan my code and give me the $15 and they didn't tell me for one penny more, I could have gotten $20. After being a loyal customer for over 30 years, I am disappointed to the lengths your team went to save $10 from me. Very disappointed in the service professionalism and curtesy to customers.
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October 2023 by William Surdock
Quick and painless I found a great pair of boots in my size in stock. Customer service was great!
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October 2023 by Danielle Leach
Customer service was excellent. I will definitely be back again
