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July 2024 by Klara Badmann
Very good service and helpful
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July 2024 by Salina Tiernan
Great customer service from the team ant
Auburn Hills, MI ~ Baldwin Rd! Huge shout outs to Tyler, Aaron, David, and Ana for providing me and my husband exceptional support! We appreciate the amazing services and recommendations you all provided to meet our needs!!
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June 2024 by Sarah Chesney
Specifically walked into the store because I was getting the run around online with customer service for transferring lines. I walked into this store to speak to humans and have humans support my issue, but I was handed a piece of paper with a phone number to call in lieu of humans helping me in the store. So I’ve been wasting hours of my life and getting error messages for something people at the store just didn’t want to help. Plus the phone number they provided to me got me to a self-service line that asked me for a PIN that I did not have, then routed me to an agent and he had error messages on the Verizon side too. This is 3rd time I am attempting to transfer my phone lines to a new account. Why is this so hard?! And why can’t store locations give people FaceTime and human support without pushing us out a door with a stupid phone number?
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May 2024 by LeatherandLuxury Cars
Maybe I had a rare experience? But they were nice to me, some rude customers but the workers were polite. Once they finished with thier customers I was greeted and in and out within 20 minutes. I love my new phone and hope the service is as good as the buying experience. Thanks yall for the great speedy assistance.
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April 2024 by Dhaval Patel
Very slow customer service. Always waited here for an hour to get myself served. Maybe need more people to assist customers.
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April 2024 by J. Richards
As long as you are buying something, you should be fine.
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April 2024 by J W
Check in when you get there and someone will put your name on the list to be helped by a associate. The staff was on top of there game and helped me get a new phone and it all set up. Would be back if I'm in the area.
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January 2024 by Evan Schneider
Customer service was so poor. Waited for 45 minutes when there wasn’t even many customers in front of me. The client service seems like a unimportant factor to them.
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January 2024 by Don Learst
Good service just took longer than expected.
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December 2023 by Paula Banta
Very nice people
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October 2023 by Serguio Dejesus
Need more staff
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October 2023 by Jessica Eddy
Long time customer of Verizon. Stopped in to see about upgrading my phone and to see what's available. The Customer service was terrible, no acknowledgement of customers as they walk in and once I was with an associate they acted as though I was bugging them and couldn't be bothered to give me the time of day. I was so unhappy I left the store with no upgrade and instead drove across the street to T-Mobile and signed a new contract and canceled with Verizon due to how terrible my experience was at this location.
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October 2023 by Paul Youker
Got new iphone15 pro thru the promotion. Not in stocks, will be mailed to home. Friendly staff, knowledgeable. Took care of us.
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September 2023 by Michael Crank
Terrible customer service. I don’t have the time or energy to get into it all but I would suggest avoiding this place.Please save your vanilla and lazy customer response, it doesn’t appear that you have helped anyone with the 1 star reviews.
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September 2023 by Kailey S
We have been to this location twice and the Birmingham location, we love our specialist kaleb! Very friendly and helpful! Wouldn’t go to anyone else! Go kaleb!
