The Verizon store in Auburn Hills provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, delivery, or shipping. Reviews note that the staff is friendly, helpful, knowledgeable, and polite. Associates provide great, speedy assistance and are described as going above and beyond to help set up new phones and ensure everything is working before the customer leaves. The process is efficient, with one customer reporting being in and out within 20 minutes. While promotions sometimes mean phones are mailed home instead of being in stock, the service experience is consistently praised. Multiple customers express high satisfaction with their buying experience and new phones, stating they would return and that the customer service deserves more than five stars. The store offers a welcoming environment for both new and existing Verizon customers.
Only go if you have a good idea what you want. Otherwise a waste of time.
March 2026
Staff were very friendly and knowledgeable. Had a guy coincidentally named Jeremy help me out, very nice guy and I would recommend speaking to him if you need anything!
February 2026
Better than the other stores, when I place an online order ,the order gets filled quicker than other stores and their inventory is more accurate too. Some stores it is hard to even have a person greet you as they always seem to be understaffed with too many customers. Less of an issue here.
