The Verizon store in Auburn Hills provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, delivery, or shipping. Reviews note that the staff is friendly, helpful, knowledgeable, and polite. Associates provide great, speedy assistance and are described as going above and beyond to help set up new phones and ensure everything is working before the customer leaves. The process is efficient, with one customer reporting being in and out within 20 minutes. While promotions sometimes mean phones are mailed home instead of being in stock, the service experience is consistently praised. Multiple customers express high satisfaction with their buying experience and new phones, stating they would return and that the customer service deserves more than five stars. The store offers a welcoming environment for both new and existing Verizon customers.
Absolutely professional, wonderful experience with Victoria. Didn't rush me and I felt heard. Thank you.
May 2026
Tyler and Aaron were extremely helpful and patient with helping me navigate through a unique situation with my account! Their dedication to customer service is unmatched. They truly went above and beyond to ensure I got the help I needed. Prime example of what it means to serve the customer! Thank you!
April 2026
Highly recommend this location. Jeremy is a knowledgeable and personable Verizon Specialist. He spent a lot of time with us, answered all our questions and we never felt rushed. Jeremy was helpful, engaging and very understanding, making our experience seamless and enjoyable.
