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July 2023 by Marie Barba
My whole experience here shopping for 'the right shoe' for my foot/issues was incredible. Very thorough, professional, one on one care. I had nothing but positive vibes - at the Bay City and Midland store! Kudos to this team - Exceptional customer service. I valued Emil's expertise and guidance in the end on the shoes I purchased and was greatly appreciative of the time spent with me. AND, I LOVE my shoes!!Thank you, Runners!
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March 2023 by Cassandra P.
I am soo happy with the shoes. They are comfortable and worth the money. The customer service is great. They pay attention to your needs and fit the shoes to you level of comfort and need. I go through alot of shoes and these are going to I am sure go through at least 3 to 4 years easily. Sketchers are a great shoe and I can make them last for 1 to 2 years but these shoes are hands down the most comfortable and greatest shoe I ever bought!!!!
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July 2022 by Nichole Marie
Best customer service ever! Love it here.
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May 2022 by Rachelle McIntyre
I stopped in today. I have been trying to get here for a year or better. So very happy to have made it. Emil made the experience so fast and easy. He was just super kind and knowledgeable! I recommend this store to anyone who wants to enjoy being on their feet and moving. Such awesome things in the store! I can’t wait to go back. I am ready to move and enjoy it thanks to the help he gave me today.
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May 2022 by Bea Breidinger
Before coming in i was feeling a little nervous about the whole process but as soon as I stepped in the door Bill was super nice and welcoming, he helped me find the perfect pair of shoes to help with my heel pain for work. I would 100% recommend stopping in for shoes and his other variety of items
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April 2022 by Helen Cady
I am deeply sorry for the previous review. I misunderstood. Your store is amazing in every way. The shoes are perfect. Service above & beyond. Please forgive me.
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March 2022 by Jason Pelletier
Michael was able to help me out tremendously! He was able to do an assessment on my posture, gate, stance, among others things and set me up with the correct pair of shoes for my needs. I was in search of a pair of indoor training shoes and the first of the three pair he has me feel like they're made for my feet. Never heard of the brand (non-runner here), but he spoke highly of it and after a month of wear and tear they're holding up great. He also put me on to these Features socks which I also never heard of before Michael's recommendation but absolutely love! A huge shoutout to Michael as to why I'll be stopping in to Runners again
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March 2022 by Tom R
Disappointment, stopped in twice today and salesperson didn’t multitask and acknowledge another person in the room. (Me) Yes they were with someone, but greet your shoppers before they leave. Too bad, Runners in another town has been my go to.
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October 2021 by Justin Kruskie
Very friendly and nice staff. The staff member was incredibly helpful throughout the whole process of finding the right shoes. I had to replace my old shoes that were falling apart and wanted something comfy for my day to day use and occasionally going to the gym. So far I’m very satisfied. A++ for the student discount too!
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October 2021 by Jill Rychwa
I went into the store they found out what kind of arch I have, I also told them I have bad heel pain. They put me into a shoes as well as inserts. I was back 2 weeks later due to heel pain continuing, they gave me a different pair of inserts. I emailed the owner with no feedback, I also called the store the employee was suppose to get a hold of the owner to have him get back with me. I have heard nothing from them and I’m still dealing with heel pain. I will think twice before going back and spending that kind of money for no relief.I went to Saginaw store and dealt with Chad who was very nice and helped me a lot. He sized my foot to a different size and tried different shoes for me. He was very helpful and I’m hoping for the best. My new runners store may be Saginaw. Thank you Chad very much.
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October 2021 by Grant Reder
Very nice staff and service, 10/10 highly recommend, took everything into consideration and gave me the best shoe for me that really suited me!
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August 2021 by Karen Lyons
Went there today for the first time looking for walking shoes. Very nice place and a nice man helped me to pick out good shoes that will help me, he was very helpful ! I feel like I took the first step in buying a good pair of shoes, now I hope my feet will start to feel better soon !
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August 2021 by Emily Warrington
I exchanged shoes and ordered different ones. I’ve been waiting over 2 weeks to find out I have to pick different ones and wait longer.
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June 2021 by Samuel Langhorne
I will never shop anywhere else again!! I wish I would have gone to them sooner because they did all of the work for me. Staff was knowledgeable, patient, and went out of their way to find me a perfect fit. Do your feet a favor and stop in.
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May 2021 by Christy Brown
Honestly best decision I've made. These shoes are the most comfortable pair I've ever worn. I highly recommend anyone looking for a good show to go here. They help to make sure it's the right shoe and the right fit. I've worn size 10 most of my life. I would've never guessed that it was the wrong size. Will definitely be back!
