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January 2024 by Jeff Van Buren
Stay Elsewhere! Started our first room we could get the lock to work, no big deal we switched rooms. Room had hole in wall, no secondary lock on door. Around midnight a party started 2 doors down LOUD, I called the front desk no answer, went down to desk there was someone sitting in front of the phone. Told him to get that room quiet, he went up to the party talked to them 5 minutes later it escalated. Tried to call front desk again neither of my 2 phones had dial tones. Called the hotel using cell phone told the guy to take care of the party. “ I tried he said” told him to call 911 or throw them out. He went to the room within minutes it started again until 2:30am . I contacted corporate requesting refund was told to talk to manager. He was supposed to call me , never happened, corporate never followed up. What a huge disappointment, rip off, poor customer service.
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December 2023 by Ashley
Where do I start!? Easy! Not here. From the moment we checked in, the front desk employee was very unprofessional, looked to be lacking very simple personal hygiene and did not make us feel comfortable or welcome. We then checked into our room. Right away it was very noticeable the room was not cleaned. The carpet was full of crumbs, trash was visible throughout the room. We then proceeded to check out the bathroom and beds. The pull out did not even have a mattress! (We booked our stay for 5 people)There was a huge white line of some sort of substance or chemical behind the pull out, as well as trash and food. The actual beds, had what to seem to be urine, blood, and other unpleasant colors and odors. After all of this, we went down to the front desk to address the situation and condition of the room. The same employee attempted to resolve the problem by switching us rooms. However during this, he seemed very annoyed and did not believe us. At this point we wanted to leave, get our money back, but he refused to do anything but switch our room. It was late , 2 young kids whom were tired of traveling just wanted to lay their heads on a pillow. So we accepted to go to the new room. The next room was still not properly maintained, but way better than the last. It was the best of the worst. After getting settled in, the neighboring room had banging on the wall and screaming and yelling coming from the room. This continued for a bit and we became concerned for a persons health next door. We called the front desk , but they seemed unfazed and did nothing of the situation. Banging on the walls , screaming, crying, yelling , not what you want your children to hear late at night and into the morning. Eventually the sun came up, the neighboring room next door was still loud, unsettling and unresolved. We left and advise no one to go there! This needs to be checked out bye the FDA, Health Department and shut down! It is clearly not up to code! An unsafe building with noticeable drug usage and trafficking. Stay away! ( I was ish we would have taken photos and recorded things) but it was so late and we were tired from traveling we didn’t even think to do so. We would have felt safer sleeping under a bridge on the south side of Chicago!
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November 2023 by Elisha Williams
This hotel is sad! I'm glad everyone else's experience was not like mine. We had to wait aboutb 30 min to get checked in due to one person being at the front desk. We finally got our room and when we went in the sheets were visibly very dirty(red, which my husband said looked like blood and yellow spots) and a very displeasing smell reeked! At this point I don't want to stay at this hotel. The desk person came to look at the room and told us he would give us a different room. The second room refrigerator did not work and no wash cloths were left in this room. We'll never stay again.Rooms: poor appeal
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November 2023 by Tara Estabrook
Only thing good about hotel is the location. Our room was clearly dirty, food splatter in microwave hair in bathroom dirty toilet with a mold ring inside, alot of marks on surface that clearly shows nothing was wiped down. Whole bowl worth of cheerios dumped under our pull out couch. Tried to use the pool and hot tub, should of known better with the greenish color and cloudiness to the hot tub. Breakfast was a huge miss in my books and the eggs made my husband sick for the rest of the day. The whole hotel is dirty same spill spots,dirt and greasy hand prints in same spots as when we got there to when we left. The amount of money we spent and how far we drove for that quality is super frustrating. Spend the extra bit I guess and stay elsewhere.
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October 2023 by Gabrielle Schneider
I booked a reservation 3 weeks prior as I had a wedding in the area, which I had paid for at the booking time. I booked it through the Choice Hotel website. When I got there the room wasn't ready at the check-in time. The manager said he had to put me in a different room, cancelled my original reservation, and charged me again but at almost double the rate. He said he didn't know how I booked that originally, but I had to pay the weekend rate. I didn't get a refund for the original booking either, which is why I am now going to corporate. I now have 2 charges for the same stay, which in my opinion is fraudulent since the total charged amount doesn't match any number I was told. I've never had this issue before anywhere I've stayed. Unfortunately, I didn't have time to deal with all this at the time since I had to get to the wedding I was there for.The room itself was ok, comforter had stains on it and the door latch was missing.
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October 2023 by Mark Brody
I reported this hotel to the Health Department!Unclean and unsafe! Our room reeked of mildew, there was a broken lightbulb laying on the ground, our sheets had stains on them, our bathroom door and toilet seat were broken, none of the toiletries were refilled. This place is a disaster.When we tried to complain, they said there was nothing they could do and that we couldn't get a refund. When I asked for a manager they said they didn't know when he would be in. I called twice a day for the next 6 days and never got a chance to talk to him. Either they are lying, or the manager is NEVER working. I hope no one has to go through what we went through!
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October 2023 by Debrah Williams
The floor is not swept. Tooth paste splatter on the Kleenex box. The sofa in the room is just filthy nasty have a bad ordor. Micro wave not clean. Carpet needs shampooed. Room smells just like cig smoke. Bed spread have spots on it. This is not good when you paying 317. For 2 nights. Never will I stay here again.
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October 2023 by Tammy Mcgath
I didn't see previous reviews until after I booked my stay, so when I checked them right before I arrived I was nervous and critical. Boy, was I pleasantly surprised. The hotel was clean, pool area sanitary and in good order, staff was attentive and friendly, and room large with fridge and microwave. Breakfast was hot and they kept it coming to 10:00. The hotel is older and I felt the price point reflects this. I docked one star for minor maintenance issues. Room was a bit musty smelling (consistent with older hotels), the closet door was difficult to open ND close, sink missing stopper, and no towel racks or hooks in the bathroom. Overall, I would stay here again because it was cheap and clean with a good breakfast.
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October 2023 by ugo antonio troiano
I stayed at the Comfort Suites Benton Harbor in late July 2023. The hotel is located close to the lake, and it was a natural choice given the location and the cost-effective price. The check-in was efficient, and the room was very well-kept and clean. A minor issue occurred when the key to the room stopped working, and maintenance had to come to replace something in the magnetic card reader of the room. The maintenance person was quick, even though it was slightly inconvenient. Overall, I would recommend the location, although I would also recommend that management do their best to avoid these kinds of inconveniences for guests or find a way to credibly apologize when they occur.
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October 2023 by Tammy M.
I didn't see previous reviews until after I booked my stay, so when I checked them right before I arrived I was nervous and critical. Boy, was I pleasantly surprised. The hotel was clean, pool area sanitary and in good order, staff was attentive and friendly, and room large with fridge and microwave. Breakfast was hot and they kept it coming to 10:00. The hotel is older and I felt the price point reflects this. I docked one star for minor maintenance issues. Room was a bit musty smelling (consistent with older hotels), the closet door was difficult to open ND close, sink missing stopper, and no towel racks or hooks in the bathroom. Overall, I would stay here again because it was cheap and clean with a good breakfast.
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September 2023 by Anna L.
I wouldn't recommend this hotel to anyone unless you're on the top floor. Spoke to management multiple times about the people above us being so loud and stomping around and management did nothing about it. We stopped at this hotel just to get some sleep and we couldn't with the banging above us. The beds will make your body hurt and the stains on the sheets and walls will gross you out. Absolutely do not recommend this hotel to anyone.
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September 2023 by Valentina Arabis
This place was HORRIBLE! Stains on the bed sheets and when I was going to take a shower the door did not lock! The bed was not comfortable at all and I swear something bit me. The elevator was making weird noises and the service is terrible. The “hot” tub did not even work! They said “we have a fully working hot tub” yeah right! The pool was horrible and slimy too. I DO NOT RECOMMEND!
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September 2023 by Joanna Carnes
This hotel is disgusting. Every inch of this hotel needs wiped down with a Clorox wipe or bleach. There are hand prints and stains all over this hotel. Our sheets had cigarette burns and stains galore. We booked a room with a pull out mattress that wasn’t cleaned. It had crumbs between the mattress and a huge yellow (I’m assuming pee) stain. We had to ask the desk for extra sheets and these sheets were covered in dark stains and toothpaste stains. The walls of our room were also covered in large gross stains. For breakfast we had cold eggs and saw a cockroach climbing down the wall of the dining room. The staff was very nice but the cleanliness of this hotel was just not it.
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September 2023 by Kevin Allen
I would give 0 stars if I could. First, the place is disgusting. Immediately upon arrival I regretted booking this place, you could tell it wasn't going to be clean. The bigger issue, is that they GAVE AWAY OUR ROOM when we were checking in for a wedding starting in 2 hours. We literally had no where to stay. The front desk was unapologetically unhelpful. Stay far, far away.
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September 2023 by amani abutaleb
this hotel was very disappointing. the bad reviews are true. The cleanliness was zero. Stains on the carpet , musty moldy smell in the room & dirty towels and sheets. This was not a good place to stay. the carpet seemed very very old. Comfort suits you need to upgrade and retrain the cleaning staff.
