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“The staff was awesome. They walked me through how I kept taking my account into overdraft and how to fix it so it won't happen again. And some free coffee in the lobby. Just can't beat that.”
“TCU has switched to a new "online banking system". The switch for all customers is mandatory. Well, I switched and now I cannot access Bill Pay. I can log in and access all other accounts but not Bill Pay. Every thing worked before the switch to the "New and Improved" system, but now can't access Bill Pay" This is now day 3 and I have reached out to have this problem solved but have been put off. They say it's on my end. Wanted to talk to Tech Support, but they say there is no Tech Support. Are you kidding, no Tech Support for a bank?Also, the new system looks like it was designed for kids; lots of pictures and less information.8/24/22: After writing the above review, a person from TCU reached out to me. He was very kind and listened to my concern. We spent some time talking and working through my issue. He seemed to be a 2nd/preferred level of tech support that I needed to solve my issue. Thank you TCU. My hope in you has been restored.”
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
“I have to say, my first call to this bank on my new vehicle loan was nothing short of amazing! I was having some difficulties updating the insurance with my insurance company, and John actually too take time to not only help me but actually update it for me!! I was blown away to find someone that helpful. You just don't get that kind of customer service anymore. Now I'm considering switching banks!! Thank John!”