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December 2023 by JAMES RUNDQUIST
I went in at my scheduled time and received my estimate in no time and was on my way. Excellent service.
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October 2023 by Darcy Tucker
Awesome service representatives. Work done on time when promised.
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October 2023 by Coco
I was not thrilled with the woman who did the estimate. She made no sense on the damage to my car, tried to give me two estimates. I went elsewhere, with no problems.
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August 2023 by CONNIE GREGORY
Gerber team took extreme care in the repair of my 2010 Towne and Country van.I hit a deer and took out my right front light and upon return, they even touched up an old scratch on the rear.My van smelled like new and was shiny as a new vehicle.Such great service!And, thank you Rachel for constant updates.
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July 2023 by Andrew Smith
We've had our car fixed a few times here and they never disappoint. They even did a quick check up on my van when we picked up the car!
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July 2023 by Ed E
Excellent service! Body work was excellent. I could NOT even tell my vehicle had been damaged prior to working with Gerber!
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June 2023 by Edward Elkins
Excellent service! Body work was excellent. I could NOT even tell my vehicle had been damaged prior to working with Gerber!
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March 2023 by Mohammed Husein
Took car in for Collision inspection. Fast, Friendly, and informative.
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September 2022 by Paul Raffel Jr
I hit a deer on 115 between Cadillac and Mesick while camping in Buckley August 4th 2022. I contacted State Farm and they recommended Gerber Collision so I took my car to Gerber Collision in Cadillac on August 5th for the estimate. I told them I wanted to work done in Big Rapids at the local Gerber Collision there they told me they could get my car in September 12th my car was drivable so I didn't think anything of it. They called me told me my parts were behind so last Wednesday I finally was able to drop my car off after they had my parts mind you they still had not sent an estimate to State Farm 6 weeks after the fact. I dropped my car off on a Wednesday they said we have your parts we'll get it in today. Monday I called them to check on if my car is done or not they have not touched it they are afraid that if they take it apart it's going to be a total. At this point they have still not sent the estimate to State Farm. So Yesterday September 19th I told them not to touch my car they haven't sent the estimate in they haven't taken it apart they haven't done anything. Today September 20th I drive back to Big Rapids and go to one of their competitors within an hour of getting the estimate done State Farm has the estimate and notifies me that I will receive reimbursement within 48 hours and their competitor tells me my car is not a total loss. I gave Gerber Collision the opportunity of my business it is a mistake that I will never make again. I had heard a lot of good things about them which is why I gave them the option but once again NEVER again. 6 weeks I've been waiting to get my car fixed at Gerber and it took their competitor less than an hour to get the estimate to State Farm I will be going to their competitor it's going to take a couple more weeks to get my car done but at least I know it will be fixed and not totaled. I will never do business with Gerber Collision and nobody I know will do business with Gerber Collision ever again!!!!!!!
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August 2022 by Shane Roberts
They worked me in pretty quickly compared to all other options in town. The body work was perfect and they detailed my car which wasn't expected but much appreciated. Perfect work by them. Also, another shout out because they're a Progressive authorized body shop. Most other insurers like my own Geico, I wouldn't go to the insurance company's preferred body shop. But, Progressive gets the job done and seems to have the best body shops in each territory. Be a little patient, and let Progressive get the job done to the 9's. Most importantly though, is Gerber is a class act operation and they were thorough and responsive from start to finish. They got me done to perfection within 2 weeks while every other body shop in the area was over 1 month out to take a look at me. Bottom line though: Job done to perfection.Services: Painting
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July 2022 by T.J. Holmes
There isn't anyway I can put gas in my truck the forgot to hook the gas hose back up so I can pump gas in my truck.Services: Painting
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April 2022 by Holli I.
After I hit a deer I went for a estimate since they were recommended and I was new to the area. Was told they were behind due to the pandemic which was fine. Was told I'd have the estimate by end of day - took a couple days. In Feb scheduled for end of April and told to call if anything worsens. My car got worse and couldn't drive it almost so I called receptionist asked and right away he said no - was told they would check with a manager and call me back. Still waiting on that call from March....needless to say called another company in the area they got me on to at least make it safe to drive and then fixed it a week later...
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December 2021 by Tracey Blessing
Took care of our insurance claim. Excellent job. Notifications through the whole process.
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November 2021 by Rusty Shackleford
Most unprofessional shop I have ever dealt with I Dropped my car off to get fixed after waiting a month for my appointment. Just to find out that after almost a week and a half of having my car they have done no work to it at all they never called me once I had to call them. And asked if I would like to come get it because there paint and body man is unavailable and don't know when he will be available.not even offering to at least replace my broken windshield so the car is drivable without getting a ticket they said they will at least do the windshield we will see and after this I will never do business with them again.
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October 2021 by Tonya Jeralds
Very friendly , hoping there work is as good as there people are
