Verizon offers a wide range of mobile, 5G home internet, and business solutions at their Big Rapids store. Customers can conveniently visit the store or shop online, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The store is praised for its fantastic service, with knowledgeable and helpful staff like Elijah, Carter, JoLee, Allison, and Justice, who go above and beyond to assist customers. However, some customers have noted concerns about pricing and additional charges for services like data transfer. Overall, Verizon's Big Rapids location provides a smooth and professional experience for those seeking the latest mobile and connectivity solutions.
I absolutely love to store and team that works there!! I had a credit that was not being applied to my account and they got to the bottom of it and help lower my bill for that month. Thank you guys again ur amazing! I well be going into the store for my future questions not calling the call center that was no help.
September 2024
The Verizon store in Big Rapids is fantastic! Elijah and Carter greeted us with genuine warmth and professionalism from the moment we walked in. They took the time to listen to our complicated situation and provided outstanding service. Highly recommend this team!
August 2024
JoLee was amazing and very helpful. Went above and beyond to help me even after I left the store. Amazing customer service
