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“Had a great experience with the staff and purchase. Love that they don't tried to push you into a sale and give you adequate space to make your decision of what you like”
“Shopping at Nautica in Birch Run is always a great experience, especially when Laura is working. She helps me to find the right fit and always makes sure that I buy what will look good on me. Sometimes she is too good at helping me pick clothes!”
“The store manager was awesome helped out a lot was very knowledgeable and was very understanding of the situation and helped out a great deal and we definitely appreciate it all of it and you know if I need clothes some more I'm definitely going to go back because they carry the stuff for my size and my situation”
“OUTSTANDING SHOPPING EXPERIENCE AT TOMMY HILFIGER IN BIRCH RUN FROM THE MOMENT I WALKED IN I WAS WELCOMED BY THE STAFF WHO MAD ME FEEL RIGHT AT HOME THE STORE IS WELL ORGANIZEDMAKING IT EASY TO FIND EXACTLY WHATI WAS LOOKING FOR THE SELECTION OF CLOTHING IS IMPRESSIVE ADDITIONALLY THE STORE OFFERS GREAT DEALS AND PORMOTION”
“Wonderful store, the young lady that helped me was very informative about all the products in the store, I'm sorry I forgot her name but she did mention that she was Married for 18 years ??. Jeans are on sale, buy 1 pair get another pair Free.”
“Alyssa & Jeff went above and beyond with their customer service during my visit today. Alyssa called another store for a shirt that my boyfriend liked and had it placed on hold. Jeff was very nice at check out & signed me up for a loyalty program to save 15%! Thank you so much for your help!”
“Have not stepped into *old navy" in over a year. Don't know why ,just have not. But they had all the things I was looking for. So I was a happy camper !! Will now have to check out the store near me before the Christmas rush.”
“The Best Store Experience Ever! ( and we did not even visit the store)
I want to give a special shoutout to the store manager at the Birch Run Polo Outlet (I believe her name is Lauren, but I could be mistaken). Her outstanding service turned a frustrating situation into a truly memorable experience.
Here’s what happened:
A couple of days ago, my husband purchased a jacket from the Polo outlet store at Chicago Premium Outlets in Aurora. Since it wasn’t in stock, the staff placed an order from another store. Unfortunately, the jacket arrived damaged—with holes and a security tag still attached. We returned to the Aurora store to resolve the issue, and they placed another order, only for it to be canceled by the other store.
What followed was a nightmare of back-and-forth calls between stores. The Aurora store told us the refund could only be processed by the other store, while the other store claimed it was Aurora’s responsibility. Weeks passed, and we were stuck without a refund or a replacement jacket.
That’s when we reached out to the Birch Run store in Michigan. The store manager went above and beyond to resolve the issue. Not only did she arrange for a new jacket to be sent with expedited shipping (at no additional cost), but she also included a thoughtful apology and a gift for a mistake that wasn’t even theirs.
After weeks of frustration, the Birch Run team restored our trust in the brand with their exceptional service and customer care.
Thank you to the Birch Run staff for giving us an experience that makes us want to shop with Ralph Lauren again. Your dedication to service recovery is truly commendable.”
“Very nice with great quality and prices, very kind and helpful employees. The store was very clean and had some comfortable seats to sit in while trying on shoes.”
“went in for last minute clothes shopping for a wedding with no clue what to wear.. ?
I asked the first employee I came across, Ellie, and she pointed me to a few different options. she was very friendly and knowledgeable. was a great experience at a store I was not familiar with.”
“went in for last minute clothes shopping for a wedding with no clue what to wear.. ?
I asked the first employee I came across, Ellie, and she pointed me to a few different options. she was very friendly and knowledgeable. was a great experience at a store I was not familiar with.”
“Went shopping here on 3/7 for some formal wear for my son. My family had never shopped here before and we were blown away by the service. Definitely a great experience that you don't find very often anymore.”
“I went into the store to get my watch fixed. Craig greeted us soon as we walked into the store. He instantly knew what I was coming in for because I had a box in my hand. He begin fixing the watch and did it in minutes. I purchased an item while I was there. Great customer service every-time I shop here.”
“One of, if not, the best, place for "outlet" clothing. Shirts, jeans, hats, and even jackets can all be found under $15! Style is outgoing but nothing too extra, great place for teen/casual wear. If your shopping for a fit, start here and you'll save a TON.????”
“I was there 3 weeks ago and pick up 2 hats to add to my Man Cave..That day my first time coming into the store,I was awesome struck amount of merchandise you guys had..As a Canadian I'm definitely coming back..10 Plus Stars??”
“Love this place! Zack is super chill and is always willing to negotiate and give me a good price, huge selection of clothes and collectibles 10/10 inventory. BUT one of the dudes who works there is like super scared to buy stuff when his boss or Zack isn’t there lol but none the less I’ll keep returning because I love what these guys do a love supporting a small business ran by young guys like me.”
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“Chloe Morse was the greatest sales associate ever! She was extremely patient with me and helped me through the entire checkout process! I wish every associate was like her! 10/10 she made my experience wonderful!!”