New Balance Factory Store Birch Run offers a welcoming shopping experience with friendly and knowledgeable staff. Customers consistently praise the helpfulness of employees like Kenda and Christian, who assist in finding the perfect shoes for various needs. The store is clean, well-organized, and has a good inventory of shoes. If a specific item is not available, the staff is willing to order it for customers. Many visitors appreciate the attentive service, with staff greeting them upon entry and ready to answer questions. Overall, shoppers enjoy finding comfortable footwear for walking, jogging, and running, making it a great destination for athletic shoes.
Kenda was very helpful and had amazing customer service while helping me find a new pair of shoes she made sure i left with two pairs that were perfect for me.
August 2024
This was the first time shopping at this store. We were looking for shoes for our kids. Kenda was so helpful, friendly, and very knowledgeable! She helped us find the perfect pair of shoes for our son and daughter! Thanks Kenda for all of your help!!
June 2024
Always great service at this location. Always greeting you as soon as you enter the store and the staff are always willing to help you.
