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“The buying experience here was good. The actual service performed in the vehicle when service was needed was also good. Both were not exceptional.
What was exceptional was the customer support of the service department. In particular several advisors and a manager, with one service advisor who stood out.
Carissa provided excellent customer care during my service visit. She listened and noted a concern or two about my vehicle’s maintenance issues. She really excelled when I needed to return twice after completion of service as a result of two items the service tech did not accomplish. She handled both the reinstall of the 3M door handle protectors, and resetting the maintenance interval reminders.
She should be commended for her thorough action, genuine demeanor and respect for the customer. She provided exceptional service recovery and helped balance my negative opinion of the actual service work performed.”
“We found an amazing deal on a Jeep Wrangler. Our sales person Caleb was great. He worked through the numbers with us. Drives a Jeep and understands Jeep culture. He was patient when our schedule for pick-up went sideways. If you are buying a new car, be sure to ask for Caleb. Highly recommended. Fantastic car buying experience.”
“I live in a high-top camper van and have had some issues with one of my doors on two separate occasions now. It took me a long time to find a shop that would even look at it given that it has been converted multiple times over now. Mark has been so fantastic in finding the time quickly to take a look at it, and in both scenarios giving me a quick fix on the spot to hold me over until he could get me in for a bigger fix. I am so grateful for his attentiveness and willingness to help me get back into my home quickly. Thank you Mark and your entire team!”
“Professional, took videos of inspection, clean waiting room, and offered courtesy shuttle.
The best part, 3 full inspections are included with some lease contracts.”
“I had a weird problem with my headlight that simply replacing the bulb wasn't fixing. Seth found a loose connection and popped a new one in. From finding my bulb, ringing me up and figuring out the problem it probably took a while 3 minutes. Excellent.”
“I LOVE these people!
Professional, courteous and very knowledgeable.
Unfortunately, my vehicle was totaled by my insurance company.
We have had two other cars repaired by Gerber.
They are so talented that each looked brand new after the collision repair!
Besides each member of the staff being at the top of their game… they are very kind and compassionate! I needed that…
Shout out to Stephanie and Maddie. Superstars!
Thank you!”
“Fantastic Customer service Rich is always available to answer questions!!! They know what there doing we trust them with all 3 of our vehicles. Best service can't beat the price.”
“Excellent communication and workmanship! My job was what they call a "Bumper Job" so fairly easy and quick to complete. Not only does the new bumper look excellent, but the inside and outside of my car was cleaned! I was astounded when I saw it. Highly recommend! A+”
7:30AM - 6PM
9827 E Grand River Ave, Brighton
Auto Parts
“I had an odd electric issue that seemed to work itself out but I still wanted to know what the error codes were. Tyler gladly helped me, printed off the codes and then made sure I had the road assist number as I was driving home the next day. Very much appreciated the extra care!”
“Our experience at Champion Buick in Brighton was excellent! Our salesman Avery worked very hard at getting us exactly what we wanted. The buying process was quick & easy! Thanks again Avery for taking great care of us. We would buy again!”
“Ian was so amazing today at O'Reillys. He went above and beyond to help me and my daughter with my little Toyota. When I walked in I was greeted with a cute smile and a professional attitude. He's going to keep me coming back to O'Reilly's and away from AutoZone I'm glad that we went there today. Ian deserves a raise!”
“Cannot recommend Carnell Collision more honestly! They're a small family owned shop, the owner Chris was upfront about pricing, turn around time and made sure to give me updates throughout the entire repair process. The quality of parts he was able to secure was top notch along with the required paint work.
Having to deal with insurance after a collision is stressful enough, and I was extremely grateful for Chris' work and how easy he made the repair process. Most of all my truck looks absolutely brand new!”
“Cox Enterprises did a great repair on my car. Ryan provided an estimate, set an appointment and finished the job on the timeline he told me. He was professional, honest and easy to work with. I highly recommend.”
“I took my high performance Camaro to a different shop because it was running very rough. They started throwing different parts at it and thousands of dollars later, the issues were still there. I brought the car to Diversified Creations and they were able to diagnose the problem inside of 15 minutes and resolved the problem and charged me less than an hour labor! Diversified Creations is definitely my new go to......!! Thanks for everything!”
9AM - 9PM
9827 E Grand River Ave, Brighton
Auto Parts
“Tom at the body shop is top of the industry. First, he took great care of my Jeep. Second, he took great care of me. The Champion body shop fixed everything correct, the first time. He offered to have his porters drop off my car, 45 min away, and it was a huge help. His team’s service is outstanding and much appreciated.”
8AM - 6PM
7885 W Grand River Ave, Brighton
Auto Parts
“I had a large dent on the side of my pick up box going from the top of box all the down to the wheel well--going across three feature lines. My truck is red. I am absolutely amazed that my truck looks like new with no visible trace of a dent! The paint repair was perfect! The guys that did the metal work and the painting are top-notch....I hope I never need them again, but if I do, I'll be back! Easy transaction and professional office staff too! Highly recommended.”
8AM - 6PM
9827 E Grand River Ave, Brighton
Auto Parts
“Excellent service, and top notch body work. Took my truck to Tom and his team after another "body shop" poorly fixed my truck from a deer strike. Tom assured me he could return my truck to factory condition, and I'm here to tell you, Champion delivered on that promise. I should have brought them my truck in the first place. 10/10 would recommend.”
7:30AM - 6PM
9964 Weber St, Brighton
Auto Parts
“This place is outstanding!! Very responsive, Reasonable and fair pricing. HONEST! Guys in the office were super nice, personable and friendly!!! I would not hesitate to go back!”
“What I like about maxi is that they actually have parts (sometimes hard to find parts) in stock. Prices are pretty good and they don’t even bother selling the cheap junk that you can buy from the other auto parts stores.”
“The service department at Brighton Serra is amazing. Jade and Tristan are incredible with communication. I am kept up to date on all service needs as well as timing to complete them through text. I am not car savvy, but the team at Serra takes care to explain with video what recommendations they have to keep my car running great. Not high pressure...they totally respect my decision to follow or not follow their recommendations. And as an added benefit, the waiting room has great coffee. I highly recommend the service department for your Mazda's needs.”
“Very helpful for a girl who doesn’t know cars. Robert checked my battery and replaced it for me. He was honest about getting me a reliable battery; didn’t try to upsell me. Got my car running and I got home safely! Thanks Robert!”
“I reached out for clarification about some Transmission Lines that I thought were wrong. Their customer service was super helpful and knowledgeable about what they sell online.
They informed me that I had the right lines and sent me a video on how to unbend the 'shipping bends' added to the line.
Really satisfied and these guys are going to be my first choice to buy for my truck in the future!
Thanks again,
Dylan”
8:30AM - 5:30PM
915 S Old US Hwy 23, Brighton
Auto Parts
“Great Place! Had an engine and transmission tune completed on my CTS-V and couldn’t be happier. Completely different car for the good, from the way it sounds to the way it shifts and everything in between. Perfect!”
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“Always honest. Always friendly. Great people to do business with.
Took off one star because they charge you the service fee to use a credit card.
Added the star back for the rewards program they mentioned in the reply.”