“The buying experience here was good. The actual service performed in the vehicle when service was needed was also good. Both were not exceptional.
What was exceptional was the customer support of the service department. In particular several advisors and a manager, with one service advisor who stood out.
Carissa provided excellent customer care during my service visit. She listened and noted a concern or two about my vehicle’s maintenance issues. She really excelled when I needed to return twice after completion of service as a result of two items the service tech did not accomplish. She handled both the reinstall of the 3M door handle protectors, and resetting the maintenance interval reminders.
She should be commended for her thorough action, genuine demeanor and respect for the customer. She provided exceptional service recovery and helped balance my negative opinion of the actual service work performed.”
“We found an amazing deal on a Jeep Wrangler. Our sales person Caleb was great. He worked through the numbers with us. Drives a Jeep and understands Jeep culture. He was patient when our schedule for pick-up went sideways. If you are buying a new car, be sure to ask for Caleb. Highly recommended. Fantastic car buying experience.”
“Body by Mark helped me out after a deer strike...they performed excellent service, got me back on the road when they promised, and even did a little extra from some previous issues. I hope you never need collision repair, but if you do, go to Body by Mark!”
“Serra got me in at the end of the day without an appointment because my door couldn't close. They were able to get it to close and explain next steps. I am so grateful”
“The young woman there was very helpful, And full of song lyrics. Wish I knew her name, but if you hear a girl singing while she's working, she's the one.”
“Excellent communication and workmanship! My job was what they call a "Bumper Job" so fairly easy and quick to complete. Not only does the new bumper look excellent, but the inside and outside of my car was cleaned! I was astounded when I saw it. Highly recommend! A+”
“They did a great job repairing my BMW! Its a rare color & they matched it perfectly. If you need body work done I highly recommend them. They got the repair done quickly & did a great job. I couldn't be happier with the work they did!”
“I 100% trust their work and honesty. Even when I had to go elsewhere in a pinch, I go to Rich to get his opinion. I'm sadly a repeating customer and have a thick file on the work they've done on my Acadia; practically rebuilt it. Love love love their integrity~”
“Fast, friendly service and a nice selection of cars to choose from! Sales personnel are friendly, honest and up front, which I greatly appreciate. Service department is also quite good, although the servicemen can be rough around the edges when engaging with customers, but this is kind of typical. A nice overall experience.”
8AM - 4PM
9827 E Grand River Ave, Brighton
Auto Parts
“I had an odd electric issue that seemed to work itself out but I still wanted to know what the error codes were. Tyler gladly helped me, printed off the codes and then made sure I had the road assist number as I was driving home the next day. Very much appreciated the extra care!”
“Cannot recommend Carnell Collision more honestly! They're a small family owned shop, the owner Chris was upfront about pricing, turn around time and made sure to give me updates throughout the entire repair process. The quality of parts he was able to secure was top notch along with the required paint work.
Having to deal with insurance after a collision is stressful enough, and I was extremely grateful for Chris' work and how easy he made the repair process. Most of all my truck looks absolutely brand new!”
“Excellent communication throughout the process and the car came out beautifully. Highly recommend you take your vehicle here if it needs to be repaired after a crash!”
“Mike @ Diversified Creations went OUT of his way to look up and research the precise part I needed to repair my wife’s (diesel) Jeep Grand Cherokee. Mike found the exact part, gave me ALL the information about said part and helped me get it for an unbeatable price!!! This is the place to go if you’re having ANY trouble at all with finding quality parts, or if other places are charging you too much! Go see Mike @ Diversified Creations and he will make SURE you are being taken care of! Diversified Creations is a great place, managed by great people!! I highly recommend this shop ?%!!!”
“Isabella was very nice and polite when i came in to buy some parts for my sister's 2015 Terrain and when i came back because the check engine light came on.”
9AM - 4PM
9827 E Grand River Ave, Brighton
Auto Parts
“Tom at the body shop is top of the industry. First, he took great care of my Jeep. Second, he took great care of me. The Champion body shop fixed everything correct, the first time. He offered to have his porters drop off my car, 45 min away, and it was a huge help. His team’s service is outstanding and much appreciated.”
“What I like about maxi is that they actually have parts (sometimes hard to find parts) in stock. Prices are pretty good and they don’t even bother selling the cheap junk that you can buy from the other auto parts stores.”
“Excellent service, and top notch body work. Took my truck to Tom and his team after another "body shop" poorly fixed my truck from a deer strike. Tom assured me he could return my truck to factory condition, and I'm here to tell you, Champion delivered on that promise. I should have brought them my truck in the first place. 10/10 would recommend.”
9AM - 1PM
7885 W Grand River Ave, Brighton
Auto Parts
“I had a large dent on the side of my pick up box going from the top of box all the down to the wheel well--going across three feature lines. My truck is red. I am absolutely amazed that my truck looks like new with no visible trace of a dent! The paint repair was perfect! The guys that did the metal work and the painting are top-notch....I hope I never need them again, but if I do, I'll be back! Easy transaction and professional office staff too! Highly recommended.”
“This place is outstanding!! Very responsive, Reasonable and fair pricing. HONEST! Guys in the office were super nice, personable and friendly!!! I would not hesitate to go back!”
“The service department at Brighton Serra is amazing. Jade and Tristan are incredible with communication. I am kept up to date on all service needs as well as timing to complete them through text. I am not car savvy, but the team at Serra takes care to explain with video what recommendations they have to keep my car running great. Not high pressure...they totally respect my decision to follow or not follow their recommendations. And as an added benefit, the waiting room has great coffee. I highly recommend the service department for your Mazda's needs.”
“Just had a cam, Lt headers and a dyno tune installed on my 2012 Camaro SS at Vector Motorsports and couldn't be happier. The car drives and sounds amazing. The whole experience from start to finish was excellent. I would highly recommend Vector Motorsports.”
“Ordered a set of U-Joints for a Dana 60. Order was picked, email notified me that I could pick them up. Solid communication. Parts are exactly as described/listed/advertised. Office staff was welcoming.”
“So far so good. Kovach had to perform a lot of work repairing my car. They performed it as timely as possible and the car much better now. I always have a great experience with Kovach. Very trustworthy.”