Brighton Ford Service Department in Brighton, Michigan, is known for its expert Ford Certified Technicians and wide range of services. The center handles repairs and maintenance for all makes and models, from simple oil changes to fixing snowplows on work trucks and commercial vehicles. They also offer fleet services, managing sales, service, and maintenance for entire fleets. Their large in-house parts inventory allows for quick repairs, helping customers get back on the road swiftly. Customer reviews highlight both strengths and areas for improvement. Many praise the staff for their professionalism and dedication. Service coordinators, especially, are recognized for their friendly, patient, and kind nature, making the experience more comfortable. Technicians like Chris and Sean are commended for thoroughly resolving issues, such as emissions system problems, and providing excellent care. One customer appreciated the effort of an advisor who ensured proper and reasonably priced service. However, some reviews mention inefficiencies, such as delays and billing issues, including unexpected charges and surcharge policies. Concerns were also raised about communication lapses, like not receiving follow-up calls or clear billing explanations. Additionally, a lack of a cashier and extra fees for credit card payments were noted as inconveniences. Overall, Brighton Ford Service Department is appreciated for their quality repairs, friendly staff, and strong customer care, with many customers confidently recommending them for both service and vehicle purchases.
Had a minor emergency as my battery died. After a AAA jumpstart I went straight to Brighton Ford for service. They fit me right in and had me on my way in short time.
July 2024
Great facility great people fast service this place is awesome
April 2024
Laura Spencer, service coordinator, makes this place shine. What was a bit of a rocky experience, turned into a wonderful one. Her friendly, patient and kind nature really comes through when you speak with her. She didn't let the ball drop once. She is absolutely an asset to this establishment.
