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October 2023 by Kelsey Markel
Pharmacy staff is rude, they don’t want to help at all. Bad attitudes.
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September 2023 by Laura F.
Terrible customer service at self checkout-slow, ditsy airheads! Took 20 minutes to scan 21 items!?
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September 2023 by Martica Aguilera
I never had any issues refilling my prescription.Thank you ?
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August 2023 by Curtis N.
This Kroger is AMAZING! I wish they put half as much attention into the stores in every area! Perhaps not artisan cheese or meat depts that have lobster. But just cleanliness! This location is amazing! And the service is beyond wonderful! It is sad that I live 2 minutes from a location, yet have to drive an hour to get a decent Kroger.
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July 2023 by scott thomas
So I had a prescription called in over a month ago and trying to get it, I know it's on back order but it seems like anyone that calls in if they have it instead of people that have been waiting for it. .... I'm frustrated and I think it's a very poor system. Thinking about changing my pharmacy.
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June 2023 by George B.
If your disabled stay away. The place is so big, going from one end to the other is a hike. Also we witnessed a disabled vet and his wife try to self checkout and load his own cart. No lanes were open. Then we found out the kind of people they hire. Very rude. Thank God for Bushs.
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June 2023 by Tomlin Abraham
Really appreciated Judy's service. I was traveling and she recognized I needed a 2nd refill so that I wasn't short. She checked the process and insurance impact and filled out in the spot. Thank you!
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June 2023 by Andrew Auxier
My prescription was sent in and called to verify it would be done before loading my kids in car and traveling to brighton from south Lyon and I was told it be ready in 30 minutes to come up. I get there and walk in and now I’m being told it’s out of stock and have to call each day until it comes in. So being told to come in and it be ready in 30 minutes gave me enough time to load kids and head up. An establishment succeeds on conveinance of its customers. That’s why we shop there? Well the conveinance of loading my 3 kids under 4 in vehicle was not today and this prescription is not transferable to another location. This makes me want to consider my option next time I tell a doctor where I want my prescriptions. I would not recomend to anyone due to many different issues in past as well with timing of my prescriptions being done. The conveinance for me was the cost of it but I’m spending more in gas now to go back and forth with no remorse of there mistake. If I could give no stars I would lack of appreciation for the customers time and needs.
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June 2023 by Travel Expert
I've used them for years. Very nice pharmacists and techs.
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March 2023 by Jennifer P
Probably one of the worst pharmacies around. They don’t notice your prescription on a fax unless you call up there to check on it and when you give a time that you would like to pick it up, it still won’t be ready. Example, I called up there today around 1145 to fill a script (very generic drug, nothing special) and requested to pick up at 3. The lady who answered seemed to have no problem with that. I forgot to get it and my husband went to pick it up at 5 and it was not done. It’s just frustrating to wait time and time again 10-15 minutes for the script to get filled when we specifically go up there just for that. It would be one thing if we had grocery shopping to do. Don’t go to this pharmacy.
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March 2023 by Ralph Stefan
I’ve been going here for decades and the people are great and extremely helpful. The pandemic has stressed everyone and they have done a great job dealing with all of it. Thank you!
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January 2023 by C H
Rude and take forever. That site has really gone down hill. They all look miserable and their people skills reflect as such.
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December 2022 by John Carter
I have been going to them for years but lately they don't have a very qualified staff. They filled a prescription with a medication that I could not take the way it was prescribed because of the way it was made. They should have known that. When I went to talk to them about it, they said it was my responsibility because they just fill prescriptions. They would not return my money. So I decided it is time for a different pharmacy.
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December 2022 by Patrick Larkin
Asked for hemorrhoidal cream for my grandmother and they gave me muscle rub that has an intense warming sensation. After sitting in a bowel of Kroger vitamin D milk for a FEW HOURS to cool things off she had to sleep on her stomach that night. I never thought I'd be happy she had memory issues tell this incident.The milk is reasonably priced and semi-local from Ohio which is a plus!The seafood section needs a live lobster tank .
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November 2022 by Jess B.
Not a fan. I rarely come here because it's not convenient. Tried paying my electric bill twice over the summer and there was no staff at the service desk so couldn't. Shame on me for not updating my debt card on auto pay. Aside from that, went today to try something different. I like buying the Home Chef meals. First off, the layout of the store is silly. I hate that the isles are cut in half. The produce section is pretty small. I had a question about apples and the person doing stock didn't want to be bothered. The frozen vegetable area is also a mess! No organization at all. When it was time to check out there were a bunch of uscans and two registers. They were the updates self check outs with the belt. I waited 20 minutes in line to be checked out by a cranky lady. Their bagging system is not good. I bagged myself which isn't a big deal, but it would be nice if they could bag as they go.