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“Pensky is the way to go. We tried all other rental trucks since starting my company in 2001. Pensky has by far cleanest and the most reliable trucks in the business.”
“W-O-W...Just the response that you have to have when working with the folks at Monroe Truck, Flint-MI. Mark Moreno is just the absoluteB-E-S-T!!! It doesn't matter who, when, what this issue is or the person or persons that you deal with...They are All Top-Knotch!!! I have been a customer of Monroe and Mark's for over 12-Solid Years and have referred several friends and family to them for the needs that they have to offer. I can't say enough Good Things about them...You Have to Trust and Try Monroe of Flint...Ask for Big Mark Moreno for any and all of your questions and needs.”
“We really appreciated the ease of renting and pickup and return of the U-Haul truck. We usually use our own trailer for our events, but ours had a broken axle, so the proximity of the Goodrich location was wonderful to rent a truck, and they were great to work with. We did have a bit of a mixup on the creditcard, however, it was quickly fixed by the Pick-up location and was managed without any frustration or problem. I would be happy to rent from this location again. They are friendly and helpful, and were very convenient for our needs.”
“Checking in was fast,and they gave me all the time I needed to use the Uhaul,the truck was clean,well maintained,and the amount that I was charged was way lower than I expected.Thank you Uhaul for another move.”
“I needed to rent a small truck for the day to move some friends things around. They were nice at check-in. The truck was clean and ready to go. I got it back by the 24 Hours. I need to double check my email because I didn't see the Invoice right off when I jumped in my email ? for something else. But everything worked out perfectly other then seeing what I ended up paying for that 24 hours.”
“I Was looking for a large box to return a large item. Demetrius and the other staff, a female and another male were very kind and efficient. Demetrius helped me physically pack my items in two boxes rather than one so that I could return my item. Everyone was working as a team to help me physically with the box and help me solve my problem of returning it back from where I bought it. I was very encouraged and it was a great experience that Demetrius and his staff were there to help. I’m 73 years old these things can sometimes be very daunting. Demetrius physically helped me as well as a female, staffer (I don’t know her name) but she was great! Thank you for all of your help, God bless you all!”
“Please give Mr. La’marr a promotion or at least a raise. He made my experience feel so confident and comfortable. Felt like I was dealing with a long time friend and I only knew him for a few moments. Got me taken care of right away and I was overall impressed with how everything was taken care of by him. Awesome guy that deserves recognition!”
“.USED MILLER RD U HAUL TODAY.HAD MANY ISSUES ON MY END LOADING A CAR.DANTE WORKED WITH ME BY EXCHANGING EQUIPMENT TO BETTER FACILITATE MY TOWING.IN THE END WE COULDNT GET MY CAR LOADED.DANTE REFUNDED MY CHARGES .HE WENT ABOVE AND BEYOND TO HELP ME.I RECCOMEND THIS STORE AND ITS EMPLOYEES.THEY ARE AWESOME!!!”
“Cassie was so helpful in getting our truck together for us. Super personable and even gave us a personal number to call if we needed anything! Above and beyond, would definitely recommend them.”
“My Dad runs this place. He is a good business man and is willing to help his clients for storage needs and Penske hauling needs. He also has a small collectable shop inside his office.”
“Logan and Matt were great to work with to get a truck. Competitive, professional, and thorough. Easy to get truck - dropped off after hours, no issues. I’ll be back.”
“Took my CDL test here and rented a truck from them. I failed the first 2 times I took the test but the tester had good reason. Terry and Brian are good guys to test with and will help you where they are allowed to. Craig and Michelle in Grand Rapids who you talk to make appointments are also good people and are willing to help. Through this testing experience I was ready to give up even after the first time, it's not easy, but get training and don't give up.”
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“I had to rent a truck from this location in the middle of February. Jesse (hopefully spelled correctly) was so helpful and polite that when I had to rent a truck once more at the end of March, I decided to rent from here once again.On my second trip in March, Jesse had locked the office to assist a customer who had arrived there earlier than myself and another customer. He retrieved the first customer their truck and made sure the customer understood all of the responsibilities that come with renting the truck.The second customer who had arrived and also found themselves locked outside of the office expressed extreme displeasure that Jesse was not at the desk in spite of the fact that we both witnessed him assisting another person. This customer took a very sarcastic, aggressive tone but Jesse had impressively diffused the situation. After calming them down, they were able to get that customer the information they needed and on their way quickly but without seeming like they were rushing them out the door.Then when it came to me, they had assisted me just as thoroughly as the first time they helped me. They made sure I understood all the terms & conditions for the rental. After retrieving the truck, that they had shown was very well cleaned, they went around the truck with me to make sure I'm aware of any previous damages, the condition of the truck, and that everything was good.I've moved a lot in my life and I can certainly say that some places can be downright dismissive. Jesse on the other hand was a joy to work with. If I ever end up needing to move furniture again in that area, I will certainly be going back to this one location.”