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“Pretty nice. You don't typically see a place like this in Grand Rapids. Definitely NYC style. I learned about this place on the suggestions page of the Celebrity PA Network's website. Highly recommend.”
“One of the best locations I know of! Speedy and efficient service, clean store, super friendly and intuitive staff that are more than willing to help any and all customers that walk in. Also LGBTQIA Friendly! Love this location! ?”
“The manager at the Buckle in Woodland Mall was exceptional. That is what real service is. I came leave to pick up my rock revival jeans and not only did they give me the jeans an hour ahead of when they opened but they did not charge me for delivery of the second pair that had not arrived yet with Federal Express. He listens to customers and knows what it takes for a repeat customer. Thank you.”
“Great staff. They are knowledgeable. I’ve been to the 12 oaks location in Novi and this one- both have exceptional service. Sonny’s is the only place to find the rarest sneakers for the best prices! Love this place!”
“I've visited this store several times I've the past year (2022) and the store is always clean and organized. The staff are friendly and always willing to help too.”
“Terrific customer service!
Damage to a rod requiring warranty service brought me to this Orvis location.
Prior to my arrival I had worked the online preparatory steps for warranty repair. Some how (probably my error) the invoice ended up showing two rods for repair and a potential double charge. I figured I would address this at the store in person.
Jake and his teammate (sorry, didn't get his name) were great from the moment I walked in the door to the shop. They were friendly, listened carefully to my concerns and knew how to get the situation handled. Jake assured me that the transaction would be ok and committed to keeping me in the loop.
Sure enough when I got home, later that afternoon, I had been cc'd on a communication from Jake to the Orvis customer care team. A subsequent communication, the following day, to me from Orvis customer Care put me at ease that the transaction and repair would go smoothly.
Thank you Orvis, and specifically Jake, for seeing that the little things and communication were handled well.
I am an appreciative customer.”
“Gene, marina, and Ashley you 3 rock!!! Helped me and my sister out with everything. Walked us through couponing and sale prices. Got us jeans on hold at a store closer to us. Thanks you 3. Good luck at state gene !!!”
“I have never had a better experience at a store, the team at this zumiez Morgan, Gavin, and the store manager Katelyn, are truely the best ever!!! Not only did they help me find the best sam and colby merch, they are the most helpful, and kind human beings. Thank you guys, you are the best and I will definitely be coming back to see these workers again. <33”
“I’ve been here multiple times and will keep coming back because they update their clothes often !! Clothes are great quality as well . The staff are so friendly!! I felt very comfortable here.”
“Prices here are all over the map, so check the tag of whatever you just found before you decide if you love it, but there are some really great deals tucked here and there. They are also the ONLY store in the city to carry women's size 4 and 4.5 shoes, and I'm very grateful that they do!”
“Shopping for a birthday present, looking for a daypack, didn’t find one here but they had some really nice clothes. I will probably come back early fall as they had some nice fall shirts that I liked. Nice selection!”
“Thank you Isabella lady the Cashier for been so Kind and Lovely to us, the Costumers. I was watching from behind the line the way you interacted with the costumers during check out. Helping and suggesting how we can find what we need in the store. Thank you.?????”
“Love this store and staff. Madewell is my wife's favorite store ... and the staff is always so helpful to me when picking out gifts for her. Their recommendations are always spot-on (thank you!). Highly recommend!”
“Maddie was super helpful, and her manager too. I didn't get his name. I had a complicated exchange and they made it happen!
Thanks for your help!”
“This place is a newly found gem to me. After losing almost 100 lbs, I can fit into the small sizes here now. Love the clothing styles here and will definitely be back for more deals.”
“Visited primarily to find a two piece swimsuit for my 6 year old daughter. They only had a few options but we scoured the clearance and found some cute pieces of clothing, a shirt and sweater for example. I wish they had more clothing like the website does.”
“I had not been clothes shopping for a very long time because I typically don’t like to. However, shopping at this J. Crew store was awesome. Sierra was friendly and knowledgeable and helped me pick out some great clothes.”
“Kinda a store for some fast fashion but besides that I like what they have to offer, except yall need to fix the light in the back where the shoes are, next to the plus size section. it keeps flickering like broken broken”
“Went here to get some more formal clothes so I can wear them to church. They had a nice selection and I would also like to point out their employees are really nice, friendly, and helpful and actual engage with you while checking out instead of just treating you like another number. Love the smiles as well.”
“This is a nice friendly store, but I find for me that the selection is very limited. I really don’t like buying clothes online…too much of a hassle returning items that don’t fit. Besides, I want to support local businesses as much as possible. They do have a good selection of the items that they carry… just not enough of the different things. Support local small business!”
“Under the new management they have, there are Incredibly kind and considerate workers! Thankful to go into such a beautiful boutique and made to feel beautiful too. These girls really care about their customers and you can tell by their smiles right when you walk through the door! And the clothes that they have are sooooo adorable! I could get my entire wardrobe from here.”
“The staff was awesome helpful the best time to get a prom dress is to take a day off go on the weekday. The staff went above and beyond to help my daughter with her beautiful dress”
“being born and raised in new york city, i had high expectations for customer service when i moved to grand rapids, michigan. i am in love with pacsun and i am extremely grateful that grand rapids not only has one, but three locations. i recently visited the location inside woodland mall. long story short; amazing experience. i was having trouble looking for a birthday present and was assisted by an amazing employee. this amazing employee’s name turned out to be michelle. very cute by the way, hope she’s single. very lovable person, loves to help others. in conclusion, i will be recommending this location to family and friends. if you see this michelle, THANK YOU.”
“Everyone was very nice and helpful. Gentlemen at the door was really on it today. Everyone worked together and i was in and out with 2 pairs of shoes in 10 minutes.”
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“Let me start off by saying it so pretty in the closet my experience was awesome and when I tell u ladies it’s set up like a beautiful walk in closet with so much to choose from so make sure u have time …make sure u go stop in and check it out customer service is amazing ?”