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November 2023 by Nick Amad
Not always please with this bank, but Brandee helped me today and did a nice job. She helped me deposit my money quickly via a new machine.
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February 2023 by Baback Rashidinejad
1 teller working while at least 10 customers are waiting in line while the other employees sit and watch on top of they don’t have a drive through! Management came out and saw the huge line and went back to their cubical office to hide I’m assuming and not be seen again.
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February 2023 by Bethany Fields
Plan to get some banking done? Don't go to this location. No matter what day, or time you go, there will only be 1 teller working. It's actually insane.
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November 2022 by Brian Miller
Was here about a month ago, a kind person named Demaa (sp?) was very helpful, I was changing addresses due to a move. I came back today to follow up on a brokerage account to verify it had worked (long story) and her office was gone (they literally tore out her cubicle..), told she was moved to another branch. No worries, right? Wrong, told to just put their app on my phone. I tried to explain this was not about the app, just wanted to make sure I didn't have an account with the old address in their system. Blank stare and told to put the app on my phone again and that everyone was busy. I thanked them and left, but felt unheard and not helped. I don't go to the bank often. Granted I probably look semi-homeless....Do I have to shave and put on a suit to be listened to?
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July 2022 by ray hanes
1 teller working while a dozen customers wait in line. Bank elsewhere.
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July 2022 by Sumaiya Karim
This is the worse branch I have ever seen. Hours are not accurate. I was there on Saturday, July 16, 2022, at 11 AM, and they are closed. Online it says open, and even on the door, it says open Saturday from 10 AM - 2 PM. I needed to get something from my locker, but now I can’t. I CAN’T WAIT TO TAKE MY BUSINESS ELSEWHERE.
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July 2022 by Josh Fields
This bank is trash. Their open 7hrs a day and rob the customers any chance they get. Huntington is free and open when you need them. Also do some research on how crooked this company has been in the past. Your money is safer in a shoe box.
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May 2022 by shilpa patel
First of all they close early at 4. Other banks close at five. When I got in lobby, one teller was working. And had long line.
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March 2022 by Anita Almendarez
Most of my banking has to be done on a Saturday. Bank of America website states this location is open on Saturdays, but today 03/12/2022, they were not open but instead, having some type of renovations done. No signs on the door indicating they were closed. They might as well close the lobby to this place indefinitely base on other reviews.
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October 2021 by Kesi Muska
I recently opened an account with this bank. I have to say that the workers there were really behaved and great. Shikha Goel was the lady who helped me thru my process and she was really sweet and helpful. She was really patient and smiling all the time. Great bank service!
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September 2020 by Nancy Volk
Took my mother there yesterday 9/10/2020 to get something out of her safe deposit box only to find it closed! Nothing posted on door to explain why! It was Thursday not Wednesday so should have been open. VERY unacceptable for a financial institution!
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May 2020 by La Rita Riley
Worst customer service which is probably why they are closed. After waiting in line I was told I would have to wait again to see someone else just to cash a check that was written from a Bank of America account.
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October 2019 by Tracey Hunt
Absolutely great customer service. After a terrible experience at the branch on Mich Ave and Hewitt in Ypsilanti, I decided to read reviews of other B of A branches as I wanted to open an account where my husband banks. The reviews for this particular branch aren't very good and I don't understand why. I have a wonderful experience. I was greeted immediately by the Funancial Center Manager, Nelissa Kugel who was very pleasant and cheerful. She introduced me to Feng Quan who is a Relationship Manger and Business Owner Specialist. Feng was absolutely wonderful. She was very knowledgeable about her work and what the customer needs. She was also down to earth as well as professional and very fun to talk to. I would definitely recommend this branch of Bank of America.
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October 2019 by Ashley Smith
Worst customer service ever
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January 2019 by Derris Brandon
The worst bank in canton , Ypsilanti, Ann Arbor do not do business with this bank... rude unprofessional and the bank teller talks to customers with Attitude. At first the manager was doing great handling the problem, until again rude employee starts back up then manger does the worst thing and tells a banking customer they are feeling my energy and it's Threatening no it's not threatening it's frustrating, frustrating when I'm a banking customer looking to cash my check .. cash it or just to deposit all my money into the my account and withdraw a few dollars simply put that's all.... long story they call the cops and tell them I'm not allowed to come here... I was not coming back after the rude customer service let alone the The Racist comment....
