Metro by T-Mobile located at 45200 Ford Rd offers a variety of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. Customers appreciate the friendly and helpful staff who assist with services such as transferring phone numbers and explaining plans. One employee was praised for helping lower a bill and addressing customer needs with care. However, there are some concerns raised about the service experience. In particular, a customer faced difficulty when trying to transfer music files and was told incorrectly that MP3s are not music files, which caused frustration. The staff member suggested using "smart switch" to transfer data, but the app was not compatible with the customer's older phone, resulting in a confusing and time-consuming process. Additionally, there was confusion about billing, with the customer being told their new plan would not start for two months and that they would be charged the old rate, even though they are on a month-to-month contract. Despite the helpful attitude of the staff, these issues led to dissatisfaction, and the customer mentioned they would not return. Overall, the store provides good products and friendly service, but some technical and billing issues can cause inconvenience.
