FreeStar Financial Credit Union is a local banking institution that has earned the praise of its long-standing members. The staff is consistently described as friendly, helpful, and dedicated to providing excellent customer service. Specific employees, such as Janice, Cassie Q., Jennifer, and Eric D., have been singled out for their above-and-beyond efforts in assisting customers with personal and business banking needs, loans, and emergency situations. Members appreciate the wide range of services offered, from notary to personal and business banking, all delivered with a smile. Overall, FreeStar Financial Credit Union is highly regarded by the community it serves, known for its commitment to meeting the diverse financial needs of its customers.
Cassie, Janice and Jennifer have been the best bank tellers I could have ever imagined. They are honest, helpful and amazing. They don't play around and they get things done. Whenever I need somthing they always make it a priority. I would give 10/5 stars if I could!!!
January 2026
The Richmond branch is the best ! Cassie, Janice and Jennifer are always very helpful. I wouldn’t go anywhere else !
December 2025
The ladies at this branch are AMAZING, the service is amazing, always leave with all my questions answered!
