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March 2022 by Mark S.
A lady named Jesse is who I spoke to. Horrible customer service. They promise you one thing on the phone and do another. Horrible experience!!!!!
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February 2022 by Anne L.
Worst bank to deal with ever. Particularly Billy Watchorn. He was rude and his lack of knowledge was ridiculous! Do not recommend!
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September 2021 by Erin B.
If I could give no stars I would. I don't know how they are even a bank. This bank took my electronic signature and made "corrections to my account" with my initials, without my permission. Currently in court over this. It is illegal to change a contract, regardless of if you have the persons electronic signature, without notification. Im just a cosigner and they are coming after me and not the initial borrower who has a job. Stay far far away from this bank. Their attorney is also a joke. Told me she was able to do whatever she wanted too. Stated she could "fix" her paperwork faster than a judge can sign it. Ok then. We will see what the attorney generals office finds when a full audit of all her legal cases is done. Lisa and Michelle are the ones at the bank that lied straight to me about everything with this account. Run away from this bank and fast.
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December 2020 by Sarah F.
Worst financial institution I ever worked with. First mortgage officer I had was a "chatty cathy" who tried to sell me to work with her real estate agent friend who was also an unprofessional "chatty cathy." The loan officer that eventually sold me my mortgage blatantly lied about the existence of benefits from paying off my loan early by making dual monthly payments which was never possible. They chronically send me delinquent notices for paying 5 days into the grace period because my income check comes on the third and refuse to offer a different payment date to avoid this. They are not late payments!! They called me with more "chatty cathy" stuff about what a great credit card opportunity they had for me and months later had collected the information several times and changed their story and failed to follow through and after talking to numerous YOUNGER PEOPLE who are all supervisors of something or other, but not the credit department, and who are offended to be asked what their training or experience is, I am now told the entire offer is really different that originally stated. They all sound like high school students and there seems to be no real standard or protocol among the lot. I finally had to ask them to put it in writing because their word is not worth anything....but I doubt I will get that since they don't have the talent or professionalism to handle anything. The sweethearts that they think they are. I would not recommend anyone to do any business with this place....and feel like they are all protecting one another rather than letting me talk to someone that could actually hold them accountable for their lack of good work....and they keep sending me to another young person in the membership team or call center or whatever...can't get anyone with a business degree or experience or who is in charge of anything that can help.
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August 2020 by Gino M.
Worst bank ever! Calling me 2 1/2 months straight over a debt from 17yrs ago through the entire covid 19 pandemic. Unbelievable, haven't missed a day of calling me except weekends. Not answering and not paying you a dime!
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December 2019 by Billy F.
not sure what branch I have my loan with but frankenmuth credit union is corrupt and shady ,,, one day I made a mistake payment of $0.00 then two days later they made the decision to not contact me to make sure that I was aware of this mistake I have made , so they took it in their own hands without my permission or a court order and made a transaction of a little over $1500 out of my personal account and another $60 in the same day ,,, I found out when trying to use my debit card I was declined so I saw what had happened I contacted them they instantly gave me the money back but I was left with cancellation fees and overdraft fees they are refusing to answer why that happened and who in their department made that decision without any kind of permission or court order , now the manager Tony something was trying to tell me that I Initiated them to do so but that was a lie I sent them proof of that transaction from their own website and now they are refusing to contact me Ive had no apologies No answers to my questions now I'm hoping to let anyone know that Frankenmuth credit union is a shady corrupt business that don't deserve anyone's business
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November 2017 by Stephanie Ann Irwin
If you want to call anyone, you get some major call directory and it take forever to here anything. Even if all you wanted to know is how the holidays are affecting the hours (which they don't include in they're office hours on this directory). They have also screwed up our loan bills multiple times. Never missed a payment, but they think we do it all the time and I constantly have to Take my dad up there to figure it all out because the place he bought his truck from didn't let him get his loan from his own bank and only allowed this one. I could go on about how often they manage to inconvenience us and piss us off, but the list rather long.
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March 2017 by Dennis McCoy
Extremely friendly and very helpful with anything I need done. They made it really easy to get a loan.
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January 2017 by Shelley deBeaubien
Great place to do business.
