Charlevoix Auto Chrysler Jeep Dodge Ram is a dealership committed to providing a positive experience for its customers. Many reviews highlight their helpful and friendly staff, especially mentioning a salesperson who consistently delivers excellent service and helps customers find the right vehicle. Customers appreciate the dealership's support over the years for maintenance and repairs, often describing their service as "super" and supportive. The team is praised for clear communication and support, ensuring customers feel respected and valued throughout their vehicle ownership journey. The dealership aims to create a culture of joy, kindness, and transparency, treating each customer as they would treat their own family. They strive to deliver happiness, teach rather than tell, and take ownership of any issues that arise. While some reviews mention initial concerns—such as a paint chip on a new vehicle or details overlooked during a sale—the dealership has shown accountability by resolving these problems later. Overall, Charlevoix Auto is regarded as a friendly, supportive place where customers trust the team to help buy, sell, or maintain their vehicles, fostering a positive and welcoming environment.
Had an issue with my Ram truck while visiting family in Charlevoix. Mike got my part in and installed very quickly and with no hassles. Thanks! I hung out in the lobby and got back on the road. Nice dealership!
November 2025
Jeff was great! An easy salesman to work with. Very knowledgeable about available inventory and made my car purchase extremely quick and easy. I’d give him 10 stars if this review allowed me to.
August 2025
The staff at the dealership was very interested in helping me by learning the vehicle I was interested in, the price range and any financing options. After letting me drive the car I was interested in for one hour, they gave me a thorough explanation of the features in driving the vehicle.
