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February 2024 by Chester Zuziak
They employee a man hating lady to fill propane who purposely ignores you and rejects tanks she feels are unsuitable to be refilled. Tanks I bring have been re certified and are filled by other propane providers with no problem.They have a sign by the propane filling area that says please ring for service by pushing a button.After standing there waiting for ten minutes I decided to go into the store and asked if someone was filling tanks.She immediately became rude and said be there shortly. After another 25 minutes of waiting I went elsewhere.They obviously cannot handle renting trucks and serving customers with propane refills.Nothing worse than a rude employee with a bad attitude and whose intent was to make people wait for service.Extremely disrespectful.
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February 2024 by sarah bloch
The only reason I’m leaving even 2 stars is because Madison was great. But, since when does anyone ever mop the trucks? It was a very muddy weekend, and I cleaned as much as i could but the lady with blonde highlights was so rude to the point i had to leave. I offered to take it back to the car wash, but she was persistent on “having to mop it twice”. Really? I get having a bad day but don’t take it out on paying customers. I have been a paying customer for a very long time, but I’m taking my business elsewhere from now on. I hope that $25 cleaning fee helps her pay her bills, she seemed to need it. Hopefully it pays for therapy instead. She really needs that.
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February 2024 by Gary Gilmore
You can rest assured that every year, like clockwork, they will raise your RV storage rates about $5/$10, with no changes in service offered. Feels like greed to me, but whatever.
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November 2023 by Jeffery Lebeau
Everyone was very nice from start to finish. My hitch ball was froze and the guy helped thawed it out for me. Just rented a trailer for a few hours.
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August 2023 by Angela Kim
We had an AMAZING experience at this location. All of the staff was friendly and welcoming, but we especially appreciated Jake and all of his assistance! Our truck was unavailable due to the previous renter not returning it, and Jake went above and beyond to make sure we got another truck in a timely manner. What could have been a really unpleasant situation ended up being easy and enjoyable thanks to Jake’s professionalism and willingness to help! He clearly cares about his customers and their experience with U-Haul and is definitely a worker you want to keep around! Thanks for everything Jake! ?
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August 2023 by Frank Schodowski
Absolutely horrendous experience. Waited 40 minutes after being turned away the day before because I arrived at 6:46 and they said they close at 7:00 and weren’t taking transactions. Online only I recommend
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August 2023 by Cardio 123
They were cool. The trailer had an issue with the door but they switched me out quick found a new trailer and I was on my way. Great service from cool people. The good customer service earned my business.
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July 2023 by Robert Zaleski
Went there to purchase boxes. Was going to pay with cash. Cashier said cash drawer was not open. 2nd time this happened at this location. Never doing business at this location ever. Must not need my business.
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July 2023 by paul kiernicki
The transmission about sent me thru the windshield and they actually charged me $8 for 2 gallons of fuel? That petty that you think to scam $8 from me ? Beware of places like this I put more than enuff fuel with pics to prove it!
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July 2023 by Amanda Dunn
We had a reservation for a pickup truck for 9am. When we got there to pick it up we waited in line for an hour because there was only one person checking people out for their vehicles. Eventually a second person came. Originally we booked the truck from 9am-1pm. She confirmed our return time was 1pm and my husband said that 1pm was based on getting the truck at 9am. So they told us there was another reservation at 115pm so they couldn’t rent it to us unless we returned it by 1pm. When we pushed back saying that we had been waiting for an hour for OUR reservation the one lady at the desk responded by saying that they were hiring if we wanted to work there. Mind you, during the hour long time we were waiting not one time did we complain or put up a stink that it took so long. And then they had the audacity to be rude and refuse to rent the truck to us if we didn’t get the truck back with over an hour less time than we had originally booked for. It’s now 1030am and they still haven’t given us our keys as we stand outside by this truck that we have less than 3 hours to use. I will say there was a man outside who went out of his way to hunt her down to finally get the keys and HE expressed his apologies. He was the only silver lining. We are well aware that times are tough and being short is probably out of their control, however don’t be rude to your customer when all they want is the allotted time they reserved their reservation for considering the hour and a half we lost was because of the business and not because of the customer!
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July 2023 by Ramy Sr.
I stop by this location two others times to fill up my propane tank, and they always do not have anybody working that can do that. In my opinion if you can’t service your customers, then close your doors and go home this is very inconvenient to me and to many other customers that were waiting for the same reason, all three times I try to get my propane tanks filled up. I will never come back here again for any reason.
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July 2023 by D W Zabel
Service SUCKS! I stopped to buy some boxes. The guy in line ahead of me was negotiating a rental. I waited. No one acknowledged me. The cashier took time to show her customer the cat she had found. It was in a box next to the checkout.I walked out without purchasing the boxes I had selected.Parking is non-existent. The few spaces they have were blocked by rental trucks that I guess were being returned. I parked in handicapped because there was nothing else available.How about staffing the place with an additional cashier during busy pickup and return days so packing supplies can be purchased.I'll never return! Did I mention, this place SUCKS!
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June 2023 by Kimmy K
I went to this location to have a trailer hitch installed on my new vehicle. Eric did a great job in a timely fashion. They were very busy with rentals this Saturday, and I was worried that it may take a long time, but the work was completed in the time frame that I was quoted, and for t h e price that I was told and it looks nice. It is also warranted for the length of time that I own the vehicle. I would definitely recommend them to install a trailer hitch. Just be aware that it may take a week to get an appointment.
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June 2023 by Kyle Spencer
Great service, quick and easy. Affordable as well
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May 2023 by Xine Freier Geist
This place is pretty unprofessional. I walk in with my bf and watched the manager just sit there while the other guy was helping someone. Someone else walks in and she says "can I help you?" And I'm like "am I invisible?" She thought I was with the guy already being helped. She would know I was not if she'd just ask.I get the truck, it's dirty and a check engine light. Good thing I wasn't going far!!I bring it back at the quarterly tank as was highlighted on the sheet I got. The dude charges me 48.33 for gas!! Hell no this is wrong! Nobody an refund me so I finally had to dispute the charge from the bank. Do not go here if possible
