Chase Bank has received mixed reviews from customers. While some customers have praised the branch staff for their kindness and patience, others have expressed frustration with the bank's policies and procedures. One customer found the teller's behavior towards a customer who was not wearing a mask to be unprofessional, as they felt it was not the staff's place to comment on personal choices. Another customer was disappointed with a $12 monthly service fee to keep their account open. However, other customers have had positive experiences, with one customer stating that the associate they dealt with, Melissa R., was helpful and provided excellent customer service. The main issue seems to be with the bank's phone system, as several customers have complained that the phone number they were given did not connect them directly to the associate they had previously spoken to, but instead to a "Service Center," which they found confusing and frustrating.
Have been here twice to legally change my name, it hasn’t been done. I ordered two new credit cards almost a month ago. Never got them, and chase corporate says the paperwork was never put through by the branch.
April 2026
Teller had no idea what she was doing. I simply needed to make a withdrawal and a payment on my CC and she was totally lost. I told her to cancel the transactions. Then I went to a different Chase where I completed the transactions easily and smoothly, without any issues whatsoever.
January 2026
If you plan on calling them for any type of inquiry, don’t bother; just go to the branch. It’s like they just silence their phones all day so they don’t get bugged, called several times throughout today with nobody available to answer.
