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December 2024 by Danny M
This is not about this specific branch.
Fifth Third is one of the worst banks I've ever dealt with. The customer service phone number is a joke. No real people. If you do happen to luckily get ahold of a real person, like if you file a dispute, it is ALWAYS somewhere overseas with someone who can barely speak English with terrible communication skills. Getting someone to answer questions about your account is impossible. Recently had some fraudulent charges to my account and am finding it nearly impossible to speak to someone I can actually understand. Very frustrating. I'll be changing banks this week.
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March 2024 by Kevin Horsley
Had no issues walking in and doing business here, People were kind and place was clean, feel as this is a great place to bank. Would recommend to a family member or friends. Thank you 5/3.
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February 2024 by M B
Ruined my entire day fighting traffic to get there and finding out my issue can’t be handled by a teller. The bank was never supposed to remove my beneficiary and now it’s an entire ordeal to get it back on my account. Absolutely ridiculous.
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September 2023 by C
No 24 hour atm
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September 2023 by Daezon Dario
No 24 hour atm
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July 2023 by Zach Paul
Lies, lies, and even more lies. Cannot trust anyone in this branch, especially the branch manager Jeff, as well as the financial planners. They don't care about their customers and their well being. Been with 5/3 since 2005 and can't wait to find a new bank.
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May 2023 by Melissa B
Ruined my entire day fighting traffic to get there and finding out my issue can’t be handled by a teller. The bank was never supposed to remove my beneficiary and now it’s an entire ordeal to get it back on my account. Absolutely ridiculous.
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October 2022 by Todd French
I have had great service for many years (12 plus).
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August 2022 by Kurtis B.
DoNOT open an account with this 5/3 worse bank. They have zero help and plan on long hours of customer service if you get anyone. They mysteriously deposit money into wrong accounts. If you are a small business owner they most certainly don't have your best interest at heart. Plan on lots of held checks and no one to help you. Wrong information given that you relay to customers that tarnishes your relationship with the customer. This bank is the WORST BANK EVER!!! Here's one held phone call and I'm a small business...
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April 2022 by Karma Khemmoro
I’ve had a business account with 5/3 for 10 years and I’ve never had horrendous customer service like this . The teller had no idea how to do her job so I had to leave and go to another location to complete my transaction. Avoid this branch at all cost
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May 2021 by Sabotage Sinner
Worst bank ever
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November 2020 by Tee Browning
This location is OK. Very slow, especially if you have to go to the drive through. It’s sucks that the drive through can only handle one customer at a time. The other two lines are for ATM and deposits. But the customer service is still great.
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November 2020 by Paul Grish
Very cold customer service. I have been a client since 1988 when they were old kent bank. I will be moving my loans and accounts.
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February 2020 by JPM
Recent transplant to the area. My first experience with the branch was yesterday and wow! Outstanding customer service with friendly, motivated professionals. Julie was great managing a complex issue for my family. Many thanks.
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January 2020 by J Mitchell
Recent transplant to the area. My first experience with the branch was yesterday and wow! Outstanding customer service with friendly, motivated professionals. Julie was great managing a complex issue for my family. Many thanks.
