Genisys Credit Union provides friendly and professional customer service, with many reviews highlighting great branch staff. Members describe the experience as the best around, noting employees are helpful, knowledgeable, caring, and upbeat. Staff are praised for making members feel comfortable, going out of their way to help, and working with people to find solutions. Specific assistance with opening new accounts, car loans, and mortgage refinances is mentioned as being handled with reassurance and pleasure. The credit union is recognized for working with communities to help customers achieve their business and financial goals. Overall, members report having wonderful experiences and highly recommend Genisys, with some noting it is one of the best credit unions.
Always have a great, quick and quality customer service experience here! Special shout-out to wonder twins Alex & Aaron. Thanks, Chanel
March 2024
Great branch staff. Jessica was very helpful in opening new account. Also, Anton and Tabitha at Auburn Hills have been a pleasure to work with toward recent Mortgage Refinance; from Bank of America to Genisys CU.
March 2024
Seems like everytime I try to call this location they hardly ever answer the phone. I can call back to back and no one picks up the phone.
