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December 2023 by Tamika McDonald
Discriminatory. I contacted them for an account and was denied because of a bankruptcy from 2014 and inquires. I asked for the manager who made the decision but after filing complaints, I realized that I never even spoke to a manager.
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November 2023 by Josh
Sarah, the loan officer that i spoke with, helped me so much, made me feel very comfortable with my first car loan, and what the procedure is. Whether i had a stupid question or a very complicated and specific situation she helped me through it reassured me on what my next steps are as well as what i can expect from the dealership. I would highly recommend Sarah and will SOLELY be requesting her every time i have a question or concern! Thank you sarah!!
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September 2023 by Samantha Barron
Friendly, professional, best customer service and experience around! Cause all the staff are wonderful, but I just have to give a special shoutout to Stephanie and Aaron up front — professional, knowledgeable, always upbeat and friendly as well! While I’ve never had a “bad” experience at any Genisys CU, this branch location is by far my favorite — best in MI
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July 2023 by Normeta Dent
Genisys is one of the best credit unions in united states. They definitely work with the communities in helping customers achieve business goals.
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July 2023 by Preston Winfield
Tim and Katie are caring an good ppl !! They will go out of there way to help ppl in need!! an always finds away to make things work ? happy customer here an always will go to them for anything!! Thanks guys an keep the good work up
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June 2023 by Tia Chadwick
I live closer to the Shelby Twp location but I make the drive to this one because of the awesome staff. They are friendly and never give me issues about the services I require. I feel comfortable in the branch too, most banks give me anxiety. Definitely will keep traveling to this branch
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May 2023 by Will B.
After trying to set up an appointment to create a simple business checking account at multiple local area banks, Genisys ended up receiving my business. Most local banks wanted to over-complicate the process, schedule an appointment days in advance, and have me reserve hours of my time to get it done. Not Genisys. Kyle did a great job creating up my account, describing the products and services offered by Genisys, and helping set up my online access. Great job Genisys, thank you Kyle.
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April 2023 by Taylor Vazquez
Been a member here for years! If you even need a loan ask for Timothy he was great!
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March 2023 by Gwendolyn Krantz
Only credit union that I do business with. Have never had a problem. They have always helped me out and taught me things that I didn’t know about finances.
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January 2023 by Natalia P
Overall extremely rude bank. There’s a lot nicer credit unions to go to. Put your money in any other bank before making an account here.
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July 2022 by JOEL FEDORCHAK
I Love my Genisys Credit Union ! 'Lois' got my van financed for me first of all (during Covid). Then I switched all of my accounts from Chase - 'Sarah' did that for me (she's the best - she has helped me so much ). 'Anton' was also a pleasure to work with while he re-financed my condo for me. And, my meetings with 'Tim' & 'Jessica' have always been wonderful. Thank You to my Genisys Team !!!
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July 2022 by Dianne Drinkard
They are all like friends at Genisys, very conscientious, professional and helpful! I love my credit union!❤️
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June 2022 by Jon O'Hara
Sarah and Timothy are very easy to work with on any banking need. Excellent customer service for business and personal financing. Keep up the great work!
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June 2022 by Tina Novak
Have repeatedly tried calling ,for the last 2 weeks at various times of the day and they never have answered the phone. I refuse to drive there, just to make an appointment to speak to a Loan Officer about opening a checking account and to apply for a personal loan.You have lost a potential new customer. I will take my business elsewhere.You state you are not a bank, and that is a good thing. But, at least my bank always answers the phone, and that is a better thing!
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March 2022 by Evan Wondero
Outstanding service from Sarah. Helped me and my family tremendously. Would highly recommend.