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January 2024 by Chris Boan
This Mortgage Team is the best in the Business! Lynn Dillon, Ellen Wiseman, and Lance Smith. They went above and beyond for our family! I recommend you make the text, email, or call; I promise you won't be sorry! Thank you again, you made our dream come true!
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December 2023 by Katya Misyukevich
Absolutely LOVE my branch. Bea is incredible, warm and so knowledgeable! Everyone just does all passible when it comes to a customer. Treated like familyThank you all for being so amazing!!!
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December 2023 by Jarred Maddox
Terrible. Their system overcharged me, and put me in the negative the other night. When I called the next day to figure it out, the manager, Tiffany, was extremely rude and basically refused to look into the situation right then because she was sure the system hadn't made an error. About 30 minutes later, Tiffany called me back with a totally different attitude when she realized she was wrong.Terrible customer service and very rude. Tiffany, the manager, specifically. I recommend going to a different bank/credit union.
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July 2023 by trehm62
Absolutely awesome! Amazing service.Trent Erskine was so friendly, helpful, insightful, and kind.Highly recommend!
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July 2023 by Kelly Scott
Always a pleasant experience with a helpful staff who always remember me, and even ask how my brother is doing.
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February 2023 by Jane Wrighton
I have been a member for 30+ years. Have had a mortgage and a few car loans and all ways got great service and great rates. I would highly recommend this credit union to anyone.
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October 2021 by Jim Joseph
We've been banking since 1994 here, Many many many transactions later, we love this place
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August 2021 by Megan Schmid (Don's Electric)
I just refinanced my home loan via Genisys and honestly it was a great experience! I qualified for an amazing rate and the refinance process was smooth from start to finish! I worked with Lynn and Kristie and they both went above and beyond and were very responsive. Couldn't be happier with the outcome. I would highly recommend Genisys for any type of loan or refinance!
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June 2021 by Nathan K.
I love this bank. The staff is always super friendly and willing to go above and beyond to help.Beth Ann at the Deer Lake branch is Awesome. She always professional, has a great attitude and is eager to help. I've had the pleasure of working with her on multiple occasions and it always feels like I'm dealing/talking with a friend I've known my whole life.All around just a great experience, everytime!! Highly recommend Genisys Credit Union!
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May 2021 by Pete Buczek
For over 20 years this Credit Union has treated me as family. It is a pleasure to deal with them in person, on the phone and even via the internet. Whenever there has been an apparent problem, their representatives responded beyond my expectations to resolve the issue. I have several accounts with them and insist my car dealer place my loans with them.
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April 2021 by Tj S.
Trevor was very helpful along with the ladies. Though it was closing time he took the time to explain high yield savings for my kids, ordered checks, and debit card with a lot of patience and a smile! Thanks so much ??
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April 2021 by Paul Joyce
Best Bank Ever always there when you need them!!! 5 Stars
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April 2021 by Kristina Harges
While I had a bad experience at this branch yesterday with the drive-thru teller, the branch manager reached out today to rectify the situation and was so very helpful, nice and understanding.
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April 2021 by kelly forbes
Customer service at the branch is Always Exceptional! So friendly and helpful!
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March 2021 by Jessica B
I have been with Genisys a very long time which has included using many branches. Never anything bad or good to report. Recently, we moved to Clarkston and my new branch is the Deer Lake branch. We walked in to change our personal banking information and handle a few things with our business account. We were greeted by Jacob. He was fast and professional. He is what EVERY customer service representative should be like. Every time I see him, he remembers my name. Everyone there is very nice but he is above and beyond great!!!!
