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“The staff is dedicated, knowledgeable, and always goes above and beyond to provide excellent customer service. Sanchez always makes me feel appreciated and wanted as a customer, which is rare to find! He goes the extra mile every time and has has surprised me numerous times with his dedication to customer service. I have been shopping this location for nearly 20 years and highly recommend giving Sanchez and the rest of the staff your business.”
“Always a clean. Friendly and knowledgeable staff. They are also supporters of Small Packages a wonderful Ferndale Event.
Still the nicest staff!”
“Came in to get a few things. Was taken care of by Collin. What an amazing employee!! He is so friendly, helpful and funny too!! I appreciated his customer service so much that I will drive out of my way to go to the Hazel Park location specifically for Collin!! Simply SPECTACULAR!!!!”
“Thank you for the exceptional customer service I always received from your team. There kindness and dedication truley shine through every time I visit. Wishing you all a joyous holiday season.”
“Love this place!! The staff is knowledgable and friendly. The store is clean and organized… unlike many other stores I’ve been into. Many products to choose from. Highly recommend”
“Massive selection of hookahs, massive selection of shisha, coals and accessories. Knowledgeable employees, great selection also of custom mix shisha they will make right in front of you. Great place if you like hookah.”
“Friendly people who go out of their way to help you! Always have a great stock of supplies.
3 years later...I still go there andcthe people still go out of their way to help.”
“Dominic and the Red Wagon went way above and beyond for me when one of my favorite spirits was removed from distribution in Michigan. Through phone calls or possibly magic, they were able to secure some of the last stocks for me. This is the kind of customer service that I will appreciate for years to come, and just wanted to leave this review to say 'Thank You!'”
“Amazing service and selection. Came in for a few geek bars and ended up walking out with a pod set up! My man even helped me set it up and took the time to explain everything as he did it. 10 stars.”
“Moon took care of me so well , she’s always so nice and positive and productive, her energy is genuine and honest , highly highly recommended going to her if ure unsure or confused she will take care of you”
“A business of legendary Hazel Park status. It was there when it was almost illegal and it’s still here today. One of the original head shops. Everyone loves this place. I spent the day With Tommy Chong here (honest to god) this place is hollowed ground among OG stoners of legend! I got my first Led Zeppelin tapestry from them when I was in jr high school. Bought my first bong, I can’t say enough about this business. I really love it and any local HP person worth his weight in weed will tell you the same! They now have a dispensary. I’m stoked.”
“Drew is amazing and always super helpful with anything Im looking for. Fantastic service, super friendly, great variety of products too. All in all 10/10 and I dont go anywhere else after checking this shop out. Highly recommend!”
“I have been patronizing this store for several years now, and their prices are always the lowest that I know of in the area. On top of that, every employee at this store is incredibly friendly, helpful, polite, and well-informed about their inventory. I HIGHLY RECOMMEND this Troy, Michigan shop located on the east side of Rochester Road just north of Long Lake Road!!!”
“It's definitely one of my favorite bottle shops. They have an amazing variety, and the custom collaborations they do with local breweries are always worth picking up.”
“Called to inquire about a replacement vape part. I was assured they had it in stock. I drove over the next day to pick up it up since they kindly set it aside for me.
I got home and opened the bag only to discover it was the wrong part. I trusted the piece was correct and never checked it at the store. Therefore, I'll take some of the blame. A 7 mile and 30-minute inconvenience after all is said and done.
When I went in to return the piece, Matt the owner/manager was there. He was very warm and apologetic about the matter. He said they did actually have the correct piece in stock. It was the last one, and he comped it for the inconvenience. I couldn't have been more pleased with his quick call to action. He quickly turned a negative experience into a positive one. This is why I continue to shop at Puff Factory. Great selection and admirable service.”
“My experience is always fantastic in here, great customer service, great products, and amazing conversation especially my guy Brandon he always make sure I get the best of what I’m looking for I appreciate it all honestly, yall got my five stars.”
“Stopped in to pick up some cigars. Anthony was extremely helpful and personable. He took some time giving me some recommendations and showing me some good values.”
“This is the best Vape store I've found, and I've been vaping since vapes were invented. Very kind and intelligent staff. All the newest, highest quality products that often aren't in other stores yet. I will never buy low-grade vapes again. Try the Raz brand! Also a giant selection of other products in adjacent categories. They often have good deals as well.”
“The Gentleman who run this establishment are just that, Gentleman.
If you're gonna kill yourself by smoking then this is the place to get what you need, Great Service, products and very competitive with the prices.”
“I had a great experience at The Mood Tobacco and Vape Shop! The staff is incredibly friendly, knowledgeable, and always willing to help with any questions. They have a great selection of products at reasonable prices, and the shop is well-organized and clean.
The ownership clearly cares about their customers, creating a welcoming and professional environment. I highly recommend this shop to anyone looking for quality products and excellent service. I’ll definitely be coming back!”
“This place has what I want! I always love seeing Savannah! She’s always helpful and friendly! So is everybody here for that matter! Good deals and good selections! Friendly, inviting and stocked!”
“Skywav is my go to spot fs, always got solid deals, and the homies always looking out, can't recommend enough, definitely tap in if you're in the area!”
“As someone new to the world of vaping, I had a lot of questions. Chris at Wild Bills was patient and extremely knowledgeable, guiding me through the different options and helping me choose the right product. I left feeling confident in my purchase and eager to come back. Thank you.”
10AM - 10PM
42124 Van Dyke Ave, Sterling Heights
Tobacco Shops
“I'm a frequent shopper here. Every single person working here is very friendly, helpful and welcoming. Over many years they continue to provide an interesting selection of merchandise that keeps me coming back. I love that Palms and the people there are a part of our community.”
10AM - 11PM
2033 15 Mile Rd, Sterling Heights
Tobacco Shops
“All around best customer service. Short but sweet and got time in for a couple jokes. Plus their kratom is cheaper than some larger chains. Hands down would recommend.”
“Decent selection, not so good service. I asked for the full ticket and the lady only give me the payment receipt with o my the total amount, not how much each cigar cost.”
“I accidentally drove to this place, as I meant to type in Starbucks under the search options. I was pleasantly surprised to walk in, and learn so much about the different types of hookah tobacco products that are offered here. The owner is such a sweet young lady. She spent her time really explaining to me the difference between the hookah, even though I am a first time hookah smoker. She explained the benefits between the different types of hookah, and then also taught me how to put it together myself at home. Another customer walked in and she did a great job balancing Both of us, and being very attentive and answering our questions. The prices are very fair and I am now a happy hookah customer. Thank you, Starbuzz!”
“أجمل شعب و احلا دكان للفيب I like the owner he’ll work with you The son on the other hand was kinda bummed out that his dad was giving me a great deal IDK WHY, HE EARNED A CUSTOMER FOR LIFE. Great customer service and very outgoing, they had what I was looking for but didn’t have my vape flavor. Sour apple ice geekbar. I’m still coming, just get some geekbar variety.”
“Man, this is probably one of the best smoke shops in Michigan. They have literally anything you could probably need and more, and everyone that works there is chill and knows how to treat customers right. Without a doubt, no smoke shop can compete with Wild Slide”
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“I have been a customer of this place for many years. I’ve always had a great experience, this past one with Tucker and Joe was incredible. I received some amazing information, learned some things about vape devices that will help me in the future. Most importantly, they were honest. Lead me in the right direction and didn’t try and sell me something that wouldn’t suit my needs. I highly recommend this shop, and I will continue to return. Give Tucker and Joe a big pat on the back! Thanks again!!”