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February 2024 by Thayer Cook
I had a great time dealing with Kevin, who helped me get a new phone at a great price. He is a very professional salesman and super knowledgeable. He didn't try to push anything I was not interested in. I highly recommend asking for Kevin.
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August 2023 by Janet R
No help at all.
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July 2023 by Charlie Spaulding
I have been with Verizon for 16 years , this store has the absolute worst customer service I have ever seen anywhere , they only care if your there to buy as they only sell Verizon product
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July 2023 by FJ
No problems
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May 2023 by Phyliss Baker
On a Tuesday evening, 05/17/23, I was traveling on Old Chicago Road. MyiPhone suddenly stopped. I had no GPS, couldn’t make a call for assistance, it was dead. I saw a Verizon cell phone shop, drove to it and walked in. A male employee was sitting at the desk in the back and looked up. I said, “could you help me? I’m traveling and my phone died, I have no GPS, can’t make a call. Could you help?”His reply, “We sell phones, don’t repair them “. I again explained the situation about traveling and unable to call for help. I then said “Since you are a lot younger than me ( I’m 68) could you just look at it? His response was , “If I touch your phone it’s $35.00, and I’m not supposed to do that”. I said “Well then could you tell me how to fix it, ( he had said something about a restart/reboot?)He shook his head and said, “$35.00”.I walked away disillusioned and upset.Knowing that a woman requested help and was on the road without cell service is sent away without any assistance is disturbing. I only hope if it happens to his girlfriend, partner, mother some kind soul would assist that person.I will NEVER purchase or recommend Verizon for any reason. Verizon’s associates are rude, inconsiderate and disrespectful!
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December 2022 by Shaun Snyder
Always trying to upsale me horrible experience
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August 2022 by Courtney Amrhein
Went in today 8/7/22, to purchase a new phone as my boyfriend’s is falling apart. Walked in, wasn’t even greeted. Figured she was busy with other customers so we’ll look around and wait. We noticed there was 2 other people waiting as well so we figured we would sit & wait a bit. We sat down & waited about 20 minutes and she still never said a word to us. Even a simple “sorry we’re really busy right now but I’ll be with you as soon as I can.” NOTHING. No acknowledgment whatsoever. We decided to just leave & go to a different store in a different town. Some customer training might be helpful at this store.
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May 2022 by Patricia Hemker
Do not take your service here, they are not trusted and have all the hidden fees for commission.
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April 2022 by Blake Jenkins
Best experience I've had in a cell phone store. I believe her name was Aleaha. She was great! I drove 40 mins to the Coldwater store. Well worth the commute. If shes not in management, she should be! She was great. Best cell phone experience I've had since I can recall! Thank you Aleaha.
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April 2022 by Lin Johnson
Good customer service, unsure how to complete transaction. Trying to add new device on existing plan. Couldn’t make this happen so new plan & unfortunately new activation fee.
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April 2022 by Noah Dearman
the tech that assisted me today was very nice and answered all my questions and gjied me towards the best plan for me
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March 2022 by Donald Lawless Jr
Dalton was really helpful when we came in to add a line and purchase an iPhone 13 ProMax… Had a smile on his face the whole time and he wasn’t in a rush to get us out because the store was closing… Will be back!!!#AllHailDalton
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March 2022 by Barb Barr
Dalton was very kind and helpful throughout the process, would highly recommend working with him on anything you need!
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February 2022 by Katelynn Crandall
Kelsey was absolutely amazing helped me to switch to Verizon with ease and was very patient and pleasant to work with thank you
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December 2021 by Jessica Brewer
Dalton assisted us today, he was very knowledgeable, friendly, and professional. Would advise anyone looking for a new phone or service provider to go see him or anyone else in this location.