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September 2023 by Nathan Arnold
No drive-thru ATM and both the aging outdoor ATMs have screens that are very difficult to see in the sunlight.
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October 2022 by Tom M
Chase bank is stealing money from account holders. Double charging accounts, having pending charges removed then coming back. Forcing accounts negative. Watch your money. The branches will not help you. They will try to justify it. Chase is taking your money. Branch manager Rony Gappy was no help. Was condescending. Refused to provide documentation for my visit. Watch your money.
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September 2022 by Nicole
Spoke with a banker named Brian at this branch. I can see why this is a 2 star branch. He called nearly 3 hours after our scheduled appt time without even an apology and when I brought it up he laughed. His attitude was oh well you have been a customer for 20 years and we don’t care if we loose your business over changes we are implementing to your checking account so screw you. Completely arrogant.
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August 2022 by Hunter Czarnecki
I have had this bank for a year now but it’s been a complete mess I switched banks from fifth third to chase because chase was way closer but I highly regret my decision last month I went into this bank to make a deposit I was wearing a religious hat with Arabic wording in it one of the Arabic tellers who was counting my money looked at me with a hatred filled face and said “do you know what that hat stands for” which I replied yes or else I wouldn’t of worn it and she had the nerve to respond and say “well you shouldn’t wear that hat in public I find it offense” like who cares you are not the one wearing it and it is not your belief do your job and mind your own business that’s just the first thing that has happened to me I have had constant overdraft fees I did not make constant spam emails from them and every single time I walk into this bank I wait for someone to notice me for what feels like hours also they charge $39 a day if you have any form of overdraft fee also there atm machines outside the bank almost never work I have only been able to use them 4 times in one year because of how broken they always are
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August 2022 by Bob Yarnevich
Horrible customer service.. Stand there waiting for 5 minutes without being acknowledged by 2 tellers who are both working for one person. I know I'm not a businessman cashing 20 checks and depositing them in your bag but I'm still a customer to be ignored like that is just Infuriating
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June 2022 by Mandy N.
This is the worst bank that I have ever dealt with. They are embarrassingly slow, rude and all-around just not helpful. I have been up happy with them for quite some time, but their unwillingness to help me when I lost my license and wanted to DEPOSIT cash into my account with an old picture ID and my debit card just sealed the deal for me. I have never been more excited to find a new bank. Chase, you are the absolute worst bank that I have ever interacted with. You should be ashamed.
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May 2022 by Diane Nolff
I have been trying to discover why a credit card my mother opened more than 6 weeks ago hadn't been sent. The people at this branch told me that in order to speak to them on behalf of my 91 year old, hard of hearing mother, that I would need to submit power of attorney papers. I then went to the branch with said papers and was told by Paul "our legal department now needs to look over these papers before I can speak with you." I waited the 3 days requested (actually 4) and was told by Ron, "you need to speak to our credit card department, we forwarded the papers to them". I called their credit card department and was told my power of attorney papers were not on file. In my opinion, this is the worst bank, and bank experience I have ever had. I would suggest you take your business elsewhere. They don't seem to care about individuals and especially not older individuals.
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January 2022 by Alex P
Amazing team at the Chase Commerce Branch, I've worked with them for a very long time. They are always on top of things with top tier open communication.
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November 2021 by Kimberly Kyrish
I had a great experience at this particular Chase location. I had several questions about my checking account and Brian Connolly was kind enough to help me with them. Including ordering me a new debit card since my old one was pretty chewed up. I could have just ordered a replacement one through the app but he took the time to help me. In a world where in person customer service is dwindling it’s nice to see that Chase values their clients. I live in San Antonio and have had nothing but stellar service from Chase whether in Texas or Michigan. It’s nice to see no matter where you travel that Chase has your back.
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September 2021 by Romano C.
I think today I've finally met the nicest bank teller ever! She was welcoming, extremely pleasant and very accommodating. If every bank teller were as wonderful as Mrs. ToccoI, I believe that banks would have a much better reputation today. Thank you Mrs. Tocco for renewing my faith in my bank actually caring.
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September 2021 by Nicole Bonnivier
Spoke with a banker named Brian at this branch. I can see why this is a 2 star branch. He called nearly 3 hours after our scheduled appt time without even an apology and when I brought it up he laughed. His attitude was oh well you have been a customer for 20 years and we don’t care if we loose your business over changes we are implementing to your checking account so screw you. Completely arrogant.
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June 2021 by Lynn L.
6/2021- I understand business hours have fluctuated since Covid. But it would be helpful if Chase bank ( Union Lake Rd) would change their business hours on their front door to make us aware that they close earlier. Just a thought. Frustrated client.
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June 2021 by Tamera Merritt
Love I can get $5's from the ATM
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May 2021 by Pingkang Qian
cheese
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March 2021 by Amber LaFond
Tellers are extremely rude here. They go so far out of their way to NOT to help you that it actually takes longer than if they had just did their job and helped you in the first place.