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March 2024 by Larry James
Exceptional Service in Challenging Times…In an era where customer service often falls by the wayside, it’s a breath of fresh air to encounter the kind of exceptional dedication provided by Jesse “JP” Patton at Fox GMC. #promoteaheadofpeersI recently faced a significant challenge with my 2016 GMC Terrain—a PCV valve failure that led to the need for a complete engine replacement. Amidst the turmoil of insurance and warranty companies passing the buck, JP stood out as a beacon of support and professionalism. Talk about going above and beyond?! This guy is the epitome of franchise asset. (Seriously)JP took the reins on my case with a level of care and advocacy that I hadn’t seen in a long time. He understood that my vehicle was more than just a car; it’s a vital part of my livelihood as a (retired veteran) a business owner. JP worked tirelessly to argue the case with the warranty company, going above and beyond to help me navigate through this complex situation.His dedication to customer service and deep knowledge of the automotive industry is evident. JP’s efforts have not only saved me from from lighting myself on fire and running into traffic, but also restored my faith in the fact that genuine, customer-focused service still exists.Thank you, JP, and the team at Fox GMC.I wholeheartedly recommend this dealership, and especially Jesse “JP” Patton, to anyone looking for a trustworthy and reliable automotive experience that will absolutely absorb “the suck” of being in a transportation/ financial significant emotional event- then JP and the team have the best shoulders to cry on.Rating: ⭐⭐⭐⭐⭐
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August 2023 by Patrick T.
Quicker drive-in oil change than when I've made appointments at other locations. If I'm in town for my next oil change, I'm coming here. Plus, new air/fuel/oil filters within 45 minutes!
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August 2023 by Farah-Anne Nembhard
Oil change and tire rotation. Staff were friendly and helpful.
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July 2022 by Bub Dawg's What do you think? (Todd)
I brought our Acadia in to get his oil changed and of course you get your multi-point check everything is good he didn't try to upsell anything. Coffee bar cookies are always a great thing They said it would be an hour and a half wait because it was after lunch, mornings are the easiest time to get in and out but they were done in just under an hour they had five cars and I was the fifth one so they were moving. We purchased our car there so that's why I get the oil changes done there. Warranty reasons you know Great people though My salesperson even though it's been 6 years since I've bought a car from him. He still knows our names That's a good salesperson. Thanks Tom.Todd and Theresa VL.
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May 2022 by Penelope L Walker
Went for a routine oil change. Staff is great! They were promptly available. My service was begun right away and completed expediently. Impressive environment!
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January 2022 by Mr. Smiles T.
I'm sorry I gave a good review to someone that still deserves it this goes to services I badly was ripped off they said 240 for the mirror an man work would be done an I asked if they could only check an tell me what's wrong an wed make a plan later but they went ahead and fixed it costing me 460 brought down to 350 an now I'm broke the entire month I needed that 100 dollars to pay the rest of my bills I may have to contact the BBB this is not a legal practice no one even came to tell me anything that was going on what was wrong should we make a plan I am very dissatisfied an upset
