-
June 2025 by Ty Kazy
You have to be very careful purchasing anything here. They charge top dollar for used electronics that they don't test. They sold me a player for $20 that didn't work and wouldn't even give me store credit the same day of purchase. They also seem to treat the folks in their rehabilitation program quite rudely while exploiting them for free labor. Not very Christian if you ask me...GO TO GOODWILL JUST DOWN THE ROAD ON THE LEFT.
-
May 2025 by Christian Castaneda
I’ve been a regular shopper and donor at The Salvation Army Family Store & Donation Center for years, but since the management changed, the quality of service and overall experience has drastically declined. What used to be a great spot for affordable secondhand items has now become a frustrating and disappointing place to shop.
One of the most noticeable changes is the pricing. Prices on items have skyrocketed, and it seems like they no longer follow the price chart system that was in place. Instead, it feels like they just make up prices on the spot. It’s incredibly frustrating to see items that used to be reasonably priced now marked up with no clear rationale behind the pricing. The lack of consistency is another issue. I’ve encountered situations where identical items were priced differently, and there’s no explanation as to why. It seems like the store has completely abandoned the structured pricing system, and it’s honestly turned shopping into a guessing game. Here some pictures as examples also what is this made up tag??? Also why are 4 adidas shorts are different prices? I’m just putting attention to this location I hope I can grab the attention of district manager of the area to fix this issue.
-
March 2025 by Soren Greene
Clean and polite. But $13 for a used donated pair of pants is absurd. Then they want you to come in every day to get different tag sales when every type of article of clothing is a different tag. You're better off skipping salvation army and goodwill and shop at a locally owned second hand store
-
January 2025 by Kimberly Malott
Just had the experience of walking up to the counter and listening to the cashier tell the person in front of me that the pricing was wrong on their items and charge her more. I went next and was going to purchase some vintage Ray-Bans that I had found in the sunglasses section. The cashier (a balding middle aged man) told he that these weren't cheap and insinuated that I had changed the price. He then used Google lens to look them up and QUADRUPLED the price on the tag. I know I'm being cheap and that Ray-Bans are worth more than the $20 he asked for but I genuinely feel insulted. I'll do my charity store shopping elsewhere if they are just going to change pricing at the register.
-
January 2025 by Jasmine Jelsema
I really appreciate the convenience of being able to drop off so many items at the Salvation Army. The process was quick and easy, and the staff were friendly and helpful during my visit. It's great to have a place where I can donate things knowing they'll go toward a good cause. The location was organized and accessible, which made the experience even better. I’ll definitely be coming back when I have more to donate!
-
December 2024 by Tony Hiner
Was treated very rude by store manager.. at this point I will not shop there again until I speak with someone from. Upper management....
-
December 2024 by Kylie Babler
26.99, 199.99, 45.99, 19.99 these aren't thrift store prices, yet salvation army thinks they are. Ive worked at thrift stores and understand the cost that goes behind the scenes but these prices are out of touch. Your employees aren't paid livable wages so these prices don't make sense. As a charity you should make prices affordable. It's just gross at this point.
-
October 2024 by Thao Tran-Nguyen
great selection but the red head with curly hair and dark glasses who works the register should learn not to shout at customers and berate them loudly in front of the entire store because she can't figure out a price tag
-
July 2024 by autumn s
This place is great and well organized. Staff are nice and friendly. I would give 5 stars but several occasions their card readers or credit card payment system either was down or did not accept mine and some customers cards but worked for the next customer . Lately I feel like being able to pay with a card is iffy, may or may not work. I don't ever have this issue with the store by my house. Please invest in updating payment software or card readers or Point of sale at this location to make sure they are always working. Shouldn't matter what bank at customer has.
-
July 2024 by tonya butler
Honestly- this was THE WORST experience I’ve ever had at this store & certainly will NOT be coming back. To have an employee take something you want to buy and refuse to sell it to you because “if I believe it’s under priced I can refuse to sell it to you”. And then instead of helping me check out the rest of my order takes out his phone and starts taking pictures of the purse.! Same purse is at Burlington for $15- and u don’t want to sell it to me? This is the same person that other reviewers state he takes the items & then buys them for himself at the end of the day. I don’t know this to be true— but honestly he says “this has been happening all day” what has? Are you accusing me of something? WELL STAND BY YOUR TAGS!! I work hard for my paychecks and won’t be spending another DIME in this store. OR DONATING…. You lost a loyal customer today-
-
July 2024 by Ivabelle Wilhelm
Pricing is out of touch. They have a good selection- probably because no one is buying anything. The prices are not thrift prices, and many things marked up because they are "vintage" are clearly modern. Would've walked out with a cart full, but at my usual thrift store cups are 25¢ and here they're $3-5!
Edit: removed a star after the company response. St.Vincent thrift stores do more good work in the community while remaining honest & fair with pricing.
-
May 2024 by Tabitha Kelley
The prices were much higher than I expected but the store was clean and organized and the employees were very kind.
-
May 2024 by Elaine Gonzalez
Worst store ever. Overpriced, rude employees, VERY RUDE, you get you’re stuff donated which is the sad part. I can get a shirt at Walmart for cheaper.
-
April 2024 by Kerry F.
I'm an avid secondhand shopper. I know where the good thrift stores are and five years ago I would've said this was definitely one of them, but that time is long gone. The staff is nice, but their prices have gotten unjustifiably expensive. I know this is a common complaint with all thrift stores and yes, even though their inventory is free they still have overhead like salaries and utilities. But, when your price point for a used item is comparable to what I could pay for the same item new it's time to readjust your pricing. However, my biggest complaint and frustration with this place is where the heck IS the inventory? For months the shelves are practically empty. And it's not just this location but all Salvation Army across the board. It makes no sense because I see full carts at the donation point but inside all the houseware shelves look like this. Where is it going?
-
April 2024 by Madison
Really just blown away by the way management chose/chooses to operate and “manage” this store. I came in for the first and LAST time today. I’m sure if you work for the store and read this, you couldn’t care less if I came back. But maybe you should. Maybe management should think about how they treat and interact with their customers. My daughter was trying out one of the toys there and was, not asked, but scolded and berated for it. I was a few feet away looking at a shirt, and she came up to me scared and told me that she was in trouble. She then proceeded to start bawling and tell me she was a bad kid and she’d never do it again. She literally got hysterical because she thought she had done something SO wrong. I went to the front to ask for the manager and he happened to no longer be available. Someone confirmed, “Yeah, he doesn’t like kids. He told her to get off the toy, but he said it in a really mean way. I’m sorry. It’s not cool.” While I appreciate that employee apologizing, it wasn’t their action to be sorry for. I also don’t appreciate an employee, let alone someone in management talking to my child or ANY CHILD in that manner. Mind you, my child is 4 years old. It’s totally understandable if you don’t want kids playing with the toys; then put up signs. My child was not rough-housing or being destructive to this toy in any way. I hope the next time this manager decides they don’t like what a customer is doing, he can go about it in a more appropriate manner. Try addressing the parent directly or use a better tone when addressing a child. For a store that is supposedly Christian-based, I can’t say the actions shown today displayed that.
