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April 2024 by Kerry F.
I'm an avid secondhand shopper. I know where the good thrift stores are and five years ago I would've said this was definitely one of them, but that time is long gone. The staff is nice, but their prices have gotten unjustifiably expensive. I know this is a common complaint with all thrift stores and yes, even though their inventory is free they still have overhead like salaries and utilities. But, when your price point for a used item is comparable to what I could pay for the same item new it's time to readjust your pricing. However, my biggest complaint and frustration with this place is where the heck IS the inventory? For months the shelves are practically empty. And it's not just this location but all Salvation Army across the board. It makes no sense because I see full carts at the donation point but inside all the houseware shelves look like this. Where is it going?
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March 2024 by kierra m.
If I could give this store zero stars I 100% would. One thing I will not stand for is disrespect and that is exactly what was shown today by the store manager. If this is who the company trusts to run their business they mine as well shut down now. My niece was treated absolutely horribly. She left bawling, in fear, and was left feeling like she was in the wrong just for being who she is (a little girl of color). When asked if she broke something or did something wrong it was confirmed by the employee that she did nothing wrong. When asked to speak to the manager he hid like a coward and suddenly appeared once we left. I demand an apology and for the store to respond to this. Do better! It's 2024 for goodness sake. Absolutely disgusted by what happened and do not want anyone else to have to go through this.
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September 2023 by William Roberts
My recent visit to the Salvation Army on Alpine Ave in Grand Rapids, MI, left me extremely dissatisfied due to the rude and picky behavior of the staff members. Donating should be a simple and positive experience, but unfortunately, it was anything but.Upon arriving at the donation center, I was greeted by an employee who seemed disinterested and unhelpful from the start. As I began to unload my items for donation, I was shocked to witness the staff member's overly critical and picky attitude. They scrutinized every single item I brought, making snide remarks and rejecting items for what seemed like trivial reasons.It was disheartening to see the lack of gratitude and appreciation for my willingness to donate. Instead of being met with a smile and a thank you, I was met with condescending comments and an overall dismissive attitude. The staff member made me feel like a burden rather than someone trying to contribute to a good cause.What bothered me most was the inconsistent and arbitrary criteria the staff member used to accept or reject items. It seemed as if they were making up rules on the spot, and their behavior was far from professional. The whole experience left me feeling frustrated and disrespected.I have donated to numerous organizations in the past, and I understand the importance of quality control. However, the way the staff at this Salvation Army location handled the process was simply unacceptable. Donors should be treated with respect and gratitude, regardless of the condition or value of the items they wish to contribute.I sincerely hope that the management of the Alpine Ave Salvation Army takes immediate action to address the rude and picky behavior of their staff. It is crucial to foster a welcoming and appreciative environment for donors who are generously giving their time and resources. As for me, I will be considering other charitable organizations that value and respect their contributors.
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September 2023 by Reyna J.
Prices are far too high and store employee extremely rude, talking about customers after they left the register into her microphone. I will not be returning to this location
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July 2023 by Cori H
I used to love coming here because they have some good older items but they have become PRIIIIIICEY!!! Stay in your lane Salvation Army. You are a thrift store- not an antique store or retail! You are no longer for the treasure hunters and have fallen victim to the trends. Booooo!!! I walked down two aisles- saw what you’ve done and walked right out. I will not return and will will tell my thrifting community the same.
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July 2023 by alana tyson
I always find great stuff here, however, im also nervous whenever I’m in this store ❤️
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May 2023 by The Services LLC
Spent 80$ on 11 items, not the best SA but i guess cherry pick and negotiate price if something is in bad condition with over price.
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April 2023 by Kiki V
They have less than goodwill for kids clothing in sizes i need and prices are higher than goodwill upt 20 dollars for very used clothing is just ridiculous 12 dollars pants, 8 -12 dollar hoodies I'd rather go to outlet stores or buy on sale with coupons heck walmarts same price but it's new anything name brand is 3x what they normally price it how are kids that get bullied for having clothes not as nice if they can't even afford thrift store prices bc they trying make more for there free items. More people would shop there buy more stuff if it wasn't over 5 dollars for anything decent. Really worn clothes definitely overpriced that bugged me the most. I know it's for good cause but thinking about parents shopping for children trying make sure they have stuff name brand to fit in it's still in my mind hard to justify overpricing.
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March 2023 by Jess Blush
I have only gone here once.It is not as well kept as Goodwill's usually are. I used the fitting rooms and it reeked of cat pee.After I left the store I had a few clothes items and dishes to donate. So I went around back to donate. The guy taking donations was not very friendly and he even yelled at me about putting donations down and literally growled at me to bring the items inside.I recommend going to other thrift stores over this one.
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December 2022 by Stephanie Bott
I asked to see some bracelets in the case and wanted them all for a Christmas present for my niece. They were in a case with bracelets listed for $1-$2 each. The woman proceeds to google the bracelets and tell me she wants me to pay $60 for them!! WHAT? She says they are worth a ton but you literally can get the bracelets from Chinatown for $2. They can’t even authenticate what they got for FREE and they try to rip you off because they think they are experts when they literally are just using google with no idea if what they have is actually worth anything. My niece is 7, it was costume jewelry. How Christian of them. WHAT A SCAM.
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October 2022 by B Zimmer
People receiving donations were the rudest I’ve encountered in a long time. Sorry, my donations will go to elsewhere. And forget me giving anything in your red kettles from now on! People dont need to be treated like that when they are trying to do good.
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October 2022 by Veda Mason
Ive donated alot to themBut i will no longer do so because the employee whp handles the donations is rude. She nit picks over everything.I feel like im being judged every time by this women
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September 2022 by Austin Mason
THEY OVERPRICE EVERYTHING . A pair of used shoes for 40 bucks ???!!? They better be new and in the box for that price. They take unwanted junk or trash and charge you 3 times it’s worth.
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June 2022 by Lemieuxueimel
Harassed me multiple times at checkout claiming I was lying about being a student and arguing if I should get the student discount or not. Very rude and disrespectful. Never had this kind of interaction here before today.
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April 2022 by Brad Tooker
The employee receiving donations was rude and unappreciative. She provided no instructions on where to set donations (while I was clearly struggling holding a heavy box) offered no thank you, and worst of all opened the box in front of me and gave a look of disgust for no apparent reason. Find a better place to donate goods.
