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May 2023 by Zachary Jolly
I got a hot stone massage and it was amazing. The customer service was great. I never felt rushed even after the massage was over. I will definitely be going back. 10/10
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May 2023 by TyRhonda Goodman
I tried to book the couples gem service about 5 or 6 days prior to the day we wanted to visit. We requested 11am appointment. So it start on-line then someone texts for appointment information. That was so not welcoming. I was told that day I was trying to book was packed. The service they could offer was Swedish massages. So the package includes pedicures Sauna room basically 2.5 hours of pure fun and relaxation. But all I could get was massages. I asked about another day so I could get whole gem package. They never said what days whole package was available. So I said fine I will take the massages. Then they said the people doing massages would be men. Again I said ok even though I didn't feel welcome, interaction was uninviting , now I was gonna feel uncomfortable during my service reluctant I agreed. Then they sent the disclosure statement that I already read about credit card. I understood. THE LAST STRAW was they said the appointment I was requesting was not available. I could come either at 9:10am or 3:30 pm. I just couldn't say nothing. They wasted my time trying to make an appointment that clearly was just not avaliable or they just didnt want us to come. I was basically told nothing i asked for was avaliable. They didnt even try to reschedule. I felt like my patronage was not wanted and Affinity didn't want MY money. I read reviews prior and they had more good than bad. The introduction to Affinity was awful. We just wanted to have a fun girls spa day.
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January 2023 by Audrey Kovak
Upon my arrival I was told that we would have to skip the locker room since there was plumbing problems, I'm a new customer I had no idea about the locker rooms to begin with but thought that was odd to mention. Was taken to a room with my masseus, about a half n hour into It hear that they put someone else into the room next to me, I start thinking to myself what kind of walls are theses I can hear every word, and sound over there even when they asked is the pressure good which upset me cause that is not relaxing at all, just laying there thinking about how I can hear everything, I had my eyes open and thought wow the floors are pretty dirty why wouldnt they put a rug down or something, then my masseuse apologized for the weirdest non relaxing music every song was literally so different I even mentioned I feel like I'm listening to a sample pack of music it went from tribal to paino to even some weird whale horror sounds and so on and so fourth.. the masseuse was good but due to the aesthetic I couldn't relax which made it not enjoyable.
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January 2023 by Angie Duehring
They will cancel every appt you make an hour before the appt ... i booked my wedding appts thr as well they tried to cancel and rescheduled every single one..... it was super fustering and stressful i would never book wedding appts thr
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January 2023 by Jennifer Elizando
My daughter and I came in for a deluxe pedicure with Liz, massages with Carmen and facials with Deanna. All three of them are amazing!! They all made sure I was comfortable since it was my first time getting those types of services. I will be rebooking these services and will not go to anyone else. Thank you for the amazing services and the comfort.
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December 2022 by Gail Cromwell
I have been coming to the spa for several years and love it.The new shampoo chairs are excellent. I am older and it was difficult for me to stand up from the old chairs. The new ones make it easy to stand. Also the padded sinks are much more comfortable. The remodle is wonderful.
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October 2022 by Ashley Elliott
Such a beautiful salon!! I got my nails done here for my wedding and it was perfect. The salon is clean, the staff is friendly and professional, and the prices were just right. My nails were beautiful for my big day! I highly recommend this salon!
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September 2022 by Thomas Rennie
Have had nothing but trouble with this place. Had a appointment for weeks for my daughter to get a hair cut and highlights done for her 13th birthday and they called me about an hour before her appointment and canceled it on her. They made no attempt to set something else up other then to reschedule and were very rude on the phone. I would not even trust this place with my dog at this point.
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June 2022 by K P
One of the most beautiful salons I've been to, I love what they've done with the place. Very open, inviting and welcoming. They offer sooo many salon and spa services, they pretty much do it all. Staff was professional and super accommodating. Definitely will be back and recommend this place to family and friends.
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June 2022 by Julianne Batten
Scheduling was super easy and they had great availability that worked with my schedule. I got a massage by Chad and he did a wonderful job! He was professional and very nice. Liz did my mani/Pedi and she was wonderful as well! Everything in the facility was very nice and clean (even considering they are under construction). I will definitely be back and will refer my friends!
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June 2022 by Highly Favored
Didn't honor my gift card that my children brought me for mother's day due to expiration however no one knew of a expiration date. They were not Notified at the time of purchaseThey honored the nails but Not the massage means they could have honored both due to the circumstances cause at the end of the day they got they money they not at any lost They pick and choose whom they please,definitely have favors when we All spend green money?
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June 2022 by Christine McCullough
Tonya took extra time and effort to repair and manicure my nails. She is a skilled nail specialist and a beautiful person too!
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May 2022 by Alyson Staehli
First of all I’ve never felt strongly enough to leave a bad review until today. My dad won a raffle for a mani pedi by Tonya and I was excited to receive it! I currently had gel on my fingers and toes from a pervious salon. I was told she didn’t have time for this and she was “communicating” that each place uses different product and that she didn’t know if she could take it off and have time for her other clients. Going on and on and on. I felt so uncomfortable by her words and demeanor towards me I decided I would leave. I told the front desk I felt she was rude and that I was inconveniencing her and felt uncomfortable. She comes in from outside and asked what’s wrong I told her I’ve never felt like such an inconvenience to someone over removing nail polish. She proceeded to laugh in my face and smile and repeat she was “communicating” with me. I will not stand there and have someone laugh in my face so I left without speaking to anyone else. I’ve been here before and had great things to say, however I will not be back nor recommend this salon to anyone based on the interaction I had with Tonya.
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May 2022 by Karissa Kaminski
I never write bad reviews but I am so disappointed. I made an appointment to get my hair done and extensions, took the day off from work and was sitting in the waiting chair for 25 minutes. I saw employees arguing right in front of me, Then was told my appointment was cancelled without me knowing. So unprofessional. I was offered a reschedule. No thank you I’ll take my business somewhere and will never recommend this place to anyone.
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May 2022 by Stephanie C.
Well, third times a charm. I scheduled an appointment for a facial here, took the day off work, got my kids situated and they call and cancel. The girl calling was like oh well attitude. I won't ever try here again
