H&R Block receives mixed reviews from long-term clients. Some report significant problems with refund delays and filing errors, leading to frustration after many years. Others praise specific staff members for being friendly, patient, and extraordinary, ensuring clients understand every detail. Many customers express strong loyalty, having used the same tax professional for decades and dreaming of no other place to handle their taxes. Experiences vary greatly by location and individual preparer.
Very thorough and thoughtful. Spent the extra time walking through matters to ensure I both understood and agreed. Also put forth extra time and effort to investigate any questions I had and ensure that she was providing the correct answers. Very kind and personable!
April 2026
Catrina Turner was awesome in explaining everything needed to know. Thank you Catrina
April 2026
Catrina is exceptionally professional and helpful! She made this a fabulous experience!
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
