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July 2024 by Samantha Conquers
I went in to get my daughter a phone today. Melissa was great,t experience in store was great. However shortly after I got home, my Internet went out. Apparently 20 minutes after I left the store, someone took it up on themselves to disconnect my internet chose the reason because I was moving out of the area and checked in my equipment! I never checked in anything, I'm not moving and I didn't ask for my Internet to be turned off. So I had to spend over an hour with customer service to get my internet turned back on. Don't recommend, thinking of returning and canceling the phone and going elsewhere.
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July 2024 by Matthew Cherry
The staff was friendly but the wait is ridiculous! They are way under staffed
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July 2024 by Sean Austin
Wait over an Hour and a half and had to leave because there was 4 people ahead of us and 2 people working who took turns disappearing to who knows where. Absolutely horrible experience and the phone customer service isn’t much better. Just bought a home and they want us to prepay because prior owners had service issues. I’m sorry but I am not responsible or going to be punished for someone else’s screw ups
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June 2024 by David Barrett
Great service ???
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June 2024 by Samantha Mcdonough
I have a monopoly in my city. Spectrum is the only service allowed. They change your bill and send you conformation of what was done. Then they turn around and say things were not done correctly and now my bill is even higher. Your customer service team BLOWS. Looks like T-mobile will get my service. Because they aleast will give me the right equipment for my services
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June 2024 by Kayla Freel
Melissa is a freakin saint who deserves a raise! She dealt with our crazy family for 3 hours switching phone plans and was helpful and didn’t act annoyed in the least.
She deserves a bonus and a drink!
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June 2024 by Paul Powell
The worst internet service in existence. It goes out every single day.
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June 2024 by Nick Broughton
Melissa was very helpful! She made all of our transactions with no problem
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May 2024 by rsulli
Thank you to Melissa and Dustin, who went the extra mile tonight to help me and my husband get our phones switched over to Spectrum. My husband had to move his phone over from Metro PCS which was literal nightmare fuel, but they were so helpful and let us leave and come back to finish the job up. We left right at close with two working phones and we couldn’t be happier!
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April 2024 by Pyper Makenzy
Every Time I come in Lonnie is so rude and short and sarcastic for no reason. He's the only employee that rude and treats people like this.
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April 2024 by Mac Zero
Don’t Wi-Fi from here. They up your Wi-Fi $2 every couple months. Always outages and customer service is terrible
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April 2024 by Kris Mcclintock
The help was very nice but the whole process is not very defined on who's up...
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March 2024 by Thomas Forsythe
Dustin was the person that helped us. He was very helpful and very patient with us. I would strongly recommend the store and him.
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March 2024 by Marianna Fitzgerald
I am posting this to give kudos to an employee at the Davison, MI Spectrum Store. Melissa was efficient in replacing the SIM card in my Samsung phone. What was the most helpful, however, was her patience in answering my questions. I went into the store cranky and came out grateful for the caring customer service I received.
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March 2024 by Roxy Case
Friendly staff ...has some supplies at the store such as phones n covers for the phone...enjoyed my experience
