-
November 2023 by Kevin Piper
I must say that this is the best well-oiled machine in Genesee county! Both women when I arrived at the post office knew their stuff and were helping people as quick as possible! My husband and I went in today to get passport photos and passports. Both women were absolutely wonderful and extremely helpful!
-
September 2023 by Michael
Rude very stuck up here not there to help instead cause ? problems I'll keep driving to the next office
-
August 2023 by Gail Burleson
I needed to have mail held while I was on vacation. The mail professional (Josh) guided me through doing it on line. He was patient with me sending me to the correct site on-line, and guiding me through the process. I neede it stopped the next day, and he said he would alert the carrier. I was nervous that I was taking too much time, but he was very relaxed and I felt accomplished when I successfully completed an on-line account.
-
June 2023 by Terri Krajnak
It's a post office I guess they're okay. A lot of my mail is damaged and opened. They do always apologize for it.
-
April 2023 by Katelynn Hixenbaugh
I moved into my apartment a little before March 1st 2023, and was told that the post office needed to make new keys for the apartment. I waited three weeks before the keys were ready, and when I finally received them they did not work for for my mailbox. Called over a week ago with no response, but reached out again yesterday on April 18th at 10:08am. The person I spoke wisaid it would be fixed TODAY (April 19th 2023) and that they would keep the lobby open for me to collect my mail from the last month and a half because I work 8am-5pm. I told them it takes me about 20 minutes to get to town from work and was assured I’d be able to get my mail TODAY. I showed up and the lobby was closed. I called out to two workers in the back, who were talking about finishing their tasks and closing up the back for the night, and asked if anyone was told to give me my mail. They both heard me, as they were dead silent once I called out to them, and then proceeded to ignore me and pretend I wasn’t there. I left without my mail, and with them taking over a month and a half to fix my mailbox ??
-
February 2023 by Samantha West
I made an error about the date my mail needed to be forwarded and josh was extremely patient and helpful, going as far to call the mail carrier for me and letting me know he’d hang onto the mail for me if needed. I greatly appreciate this branch!
-
November 2022 by NihaoThe globfather
Rude staff. They don't even try. Told me they couldn't print the shipping label for a pre paid usps label made me drive 18 mile to kinkos in flint for no reason.
-
October 2022 by David Young
Every time I come in there there’s a huge line and even sometimes out the first set of doors. There is only one person at the counter every time. Today I waited for 20 min and had only 4 people in front of me. People are very nice but there needs to be someone who can come up and assist when it gets that busy
-
September 2022 by E Mills
I visited this post office today to send my sister-in-law a care package. Having never mailed anything that wasn’t a store return with prepaid shipping for FedEx or UPS, I went to the counter and asked the gentleman working if her could give me some advise on which type of box to use, to this he looked at my bag if items and said “I don’t have a box that size”. I then informed him that there really were just a couple of small items being shipped, that the bulk of the bag was just filler paper I brought from home and an address book. I repeated my question inquiring about which box might be more ash appropriate and he said “We don’t do that here” which was so rude. I then said I would just figure it out. So I grab a priority box, fill it, tape it, etc just to go up to the counter with it and have the lady helping me, without being asked, advise me to use a different box as it would cost 16 dollars less to ship it, which was SO nice of her and something she didn’t even have to take the time to explain. I then took another 10 minutes unwrapping and packaging the box that I had just gone through all of the same trouble with. I really hated that this guys wasted my time. Nor do I feel like he listened at all to what I was actually saying. I get that jobs are stressful and yours is considered a ‘Government Job’ but you’re not above getting paid to help people.
-
June 2022 by Tammy Allen
Nice People. Cheryl & Joanne are great. They know their Postal Office Customers. And they know their Community as well. Support Your Local Post Offices. In other Cities & States. And Towns many other Post Offices have Closed. I know. I have seen them through the years. So, please Continue to Support Your Local Post Offices " wherever they may be. "
-
June 2022 by Janus Yubi
The mail lady did not to even attempt to deliver mail to my address and instantly processed a return to send. A lot of my mail will come up undeliverable and I have filled out address forms twice. In the same day they cancelled my passport appointment making it very inconvenient for me because my work schedule does not fit the post office times.
-
May 2022 by Just A Girl1962
Pickup from my carrier has gone down ~ they keep NOT Picking my outgoing packages for my home business. Have had to call 3 times now. Horrible carrier !! They don't care about customer service ....
-
May 2022 by Keira Knight
If I could give a negative star I would for blatant incompetence! They lose my mail often and have sent packages back stating I’ve moved and left no forwarding address when I haven’t!!
-
April 2022 by A Paré
I visited this post office today to send my sister-in-law a care package. Having never mailed anything that wasn’t a store return with prepaid shipping for FedEx or UPS, I went to the counter and asked the gentleman working if her could give me some advise on which type of box to use, to this he looked at my bag if items and said “I don’t have a box that size”. I then informed him that there really were just a couple of small items being shipped, that the bulk of the bag was just filler paper I brought from home and an address book. I repeated my question inquiring about which box might be more ash appropriate and he said “We don’t do that here” which was so rude. I then said I would just figure it out. So I grab a priority box, fill it, tape it, etc just to go up to the counter with it and have the lady helping me, without being asked, advise me to use a different box as it would cost 16 dollars less to ship it, which was SO nice of her and something she didn’t even have to take the time to explain. I then took another 10 minutes unwrapping and packaging the box that I had just gone through all of the same trouble with. I really hated that this guys wasted my time. Nor do I feel like he listened at all to what I was actually saying. I get that jobs are stressful and yours is considered a ‘Government Job’ but you’re not above getting paid to help people.
-
November 2021 by Anthony Jeffries
Haven't had a single peice of mail Is delivered to my address yet.. Every time I go up there they say within 17 minutes their truck carriers get there and put it in post trucks to be sent off in the mail stream and refused to give me my packages. This is about the 3rd or 4th time now. Can't get it delivered and can't pick it up. What a joke. Go to burton post office. It's on Davison and Genessee Rd.
